Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Alberta; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service firm in Canada is seeking a bilingual Customer Support Agent to provide support from home. Ideal candidates will have customer service experience and strong computer skills. This position offers a salary of up to $25/hr, performance-based incentives, and a comprehensive benefits package including medical, dental, and vision insurance.

Benefits

Paid training

Comprehensive benefits package

DailyPay for early payment options

Inclusive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Maintain knowledge of client products and/or services.

Skills

Fluent in both French and English

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Support

Why consider this job opportunity

• Salary up to $25/hr, plus performance-based incentives
• Paid training and opportunities for professional growth and development
• Work remotely from the comfort of your home
• Comprehensive benefits package including medical, dental, and vision insurance
• Access to DailyPay for early payment options
• Inclusive company culture with networking opportunities across diverse groups

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Maintain knowledge of client products and/or services, including smartphones and tablets
• Offer additional products and/or services to enhance customer experience

What is Required (Qualifications)

• Must be fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and knowledge of PCs

How to Stand Out (Preferred Qualifications)

• Familiarity with iOS and/or MacOS or comparable technology
• Experience in a fast‑paced multitasking environment
• Eagerness to learn new technologies and adapt quickly

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