Customer Service Representative (Remote) at Bell Canada

Mashreq Bank; Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading telecommunications company seeks a Customer Service Representative to deliver exceptional customer experiences. This remote role involves handling customer inquiries, troubleshooting issues, and on-going product knowledge enhancement. Ideal candidates will possess strong communication skills and a customer-centric mindset. Join us in shaping the future of telecommunications and delivering exceptional service to our customers.

Qualifications

• Exceptional communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently in a remote environment.

Responsibilities

• Handle inbound customer inquiries via phone, email, or chat.
• Effectively troubleshoot and resolve customer concerns.
• Stay informed about Bell Canada products and services.

Skills

Exceptional communication skills

Strong problem-solving abilities

Attention to detail

Customer-centric mindset

Proficiency in customer service tools

Job description

Overview

As a Customer Service Representative at Bell Canada, you will play a pivotal role in delivering unparalleled customer experiences. Working remotely, you will be the first point of contact for our valued customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities

• Customer Interaction
  • Handle inbound customer inquiries via phone, email, or chat with professionalism and empathy.
  • Provide accurate information regarding products, services, and account details.
  • Effectively troubleshoot and resolve customer concerns in a timely manner.
• Communication
  • Clearly communicate complex information to customers in a user-friendly manner.
  • Collaborate with cross-functional teams to address customer needs and escalate issues when necessary.
  • Maintain detailed and accurate records of customer interactions.
• Product Knowledge
  • Stay informed about Bell Canada products and services to provide informed assistance.
  • Participate in ongoing training sessions to enhance product knowledge and customer service skills.
• Required Skills
  • Exceptional communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently in a remote environment.
  • Customer-centric mindset with a commitment to delivering excellent service.
  • Proficiency in using customer service tools and platforms.

How to Apply

If you are a motivated individual with a passion for customer service and meet the specified requirements, we encourage you to apply. Please submit your resume, along with a cover letter detailing your relevant experience and why you believe you are the ideal candidate for this position.

Bell Canada is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in shaping the future of telecommunications and delivering exceptional service to our customers!