Customer Service Representative-Remote

Concentrix; Windsor; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a Customer Service Representative-Remote. This role involves providing support through inbound/outbound calls and requires fluency in French and English. Candidates should have a high school diploma and customer service experience. The position offers flexible work from home with a salary range of $16-$25 per hour, plus benefits including health insurance and performance incentives.

Benefits

Medical, dental, and vision insurance

Employee assistance program (EAP)

Paid time off and holidays

DailyPay enrollment option

Health and wellness programs

Qualifications

• Fluent in French and English required.
• At least 1 year of customer service experience needed.
• Must have a quiet workspace at home.

Responsibilities

• Provide inbound customer support in the customer's preferred language.
• Help customers resolve basic technical issues.
• Document and retrieve information in databases.

Skills

Fluency in French

Fluency in English

Customer service experience

Strong computer navigation skills

Multi-tasking

Education

High school diploma or GED

Job description

Overview

Job Title: Customer Service Representative-Remote (Bilingual : French / English)

English: The Customer Service Representative-Remote (Bilingual : French / English) works from home and interfaces with customers via inbound / outbound calls and / or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and / or services. (Military veterans are encouraged to apply.)

Français: Le représentant du service à la clientèle à distance (bilingue : français / anglais) travaille à domicile et interfacer avec les clients via des appels entrants / sortants et / ou via Internet. Ce poste assure le service client et la résolution des problèmes et questions courants concernant les produits et / ou services du client. (Les anciens combattants sont encouragés à postuler.)

Responsibilities

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and / or services, such as smartphones, tablets, computers, and wearables; familiarity with iOS and / or MacOS, or comparable technology is preferred
• Offer additional products and / or services
• Deliver expert customer experiences… with a smile

Your Qualifications

• The ability to speak fluent French and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (to be discussed with a recruiter)
• High speed internet (no wireless / hotspots or satellite) and a smartphone

What’s In It For You

• The base salary range for this position is $16-$25 / hr, plus performance-based incentives. Actual salaries vary based on location, qualifications, skills, education, experience, and competencies. Benefits include medical, dental, and vision insurance, an employee assistance program (EAP), a registered retirement savings plan (REER), paid time off and holidays, and paid training days. Applications accepted on an ongoing basis.
• DailyPay enrollment option to access pay early
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with groups on topics such as Women, Black Professionals, LGBTQ+ Pride, Ability, Neurodiversity, Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners
• Mentorship programs supporting career development
• Work-from-home convenience
• DEI, sustainability, and community support programs and events
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Cleanup Day, #MyOneEarthPromise, and more

Location & Language

Location: CAN, ON, Work-at-Home

Language Requirements: French and English

Equal Opportunity & Compliance

Concentrix is an Equal Opportunity Employer and complies with fair employment practice laws. We are committed to a workplace free from unlawful discrimination and harassment. This position may be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK. For California residents, see the Job Applicant Privacy Notice.