Customer Service Representative (Remote)

Concentrix; Wainwright; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service company is seeking remote customer support representatives in Wainwright, Alberta. Candidates should have at least 1 year of customer service experience, a high school diploma, and a distraction-free work environment. The role offers $16-$18 per hour plus performance-based incentives and comprehensive benefits. Opportunities for career growth in a supportive culture are available.

Benefits

Paid training

Comprehensive benefits

Performance-based incentives

Career advancement opportunities

Qualifications

• 1+ year of customer service experience.
• Open availability to work.
• A quiet, distraction-free home environment for work.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Deliver expert customer experiences with a positive attitude.

Skills

Customer service experience

Fast-paced multi-tasking

Computer navigation skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity

• Salary range of $16-$18 per hour, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Paid training and lucrative employee referral bonuses
• Comprehensive benefits including medical, dental, and vision insurance, as well as paid time off and holidays
• Opportunities for career advancement and personal development with a supportive culture
• Work-from-home convenience with a focus on diversity, equity, and inclusion initiatives

Responsibilities

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

Qualifications

• 1+ year of customer service experience
• Open availability to work
• High school diploma or GED
• A quiet, distraction-free home environment for work
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

Preferred Qualifications

• Eagerness to learn new technologies
• Access to a desktop or laptop for PC and internet testing
• High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits #DiversityAndInclusion

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