Customer Service Representative - Remote

Tim's Financial; St. Catharines; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading financial institution is seeking a Customer Experience Representative to join their team. You will provide top-notch support and create valuable interactions with customers while working from home. The position requires a minimum of 25 hours per week, including weekend shifts, and offers a flexible schedule. Ideal candidates will have at least 1 year of customer service experience and strong problem-solving skills. Training is paid, ensuring you're well-prepared for success.

Benefits

Flexible scheduling

Paid training

Qualifications

• Minimum 1 year of customer-facing experience.
• Strong problem-solving skills and a passion for innovation.
• Eager to learn and adapt to new technologies.

Responsibilities

• Deliver high-quality customer service.
• Meet performance objectives and productivity targets.
• Work minimum 25 hours per week with weekend availability.

Skills

Customer service

Problem-solving

Adaptability

Tech-savvy

Job description

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience. Think of it this way - when the person you care about most in the world reaches out to us for support, what type of experience do you want them to have? Bingo.That’s what our team strives to create for every customer. Yes we’re part of a financial institution, but on this team we create value through interactions, not transactions.

Earn $21.50 CAD per hour¹

Work from the comfort of your home

You must be able to work minimum of 25 hours per week. Minimum 6 hours requirement on at least 1 weekend day (Sat and / or Sun)

Set your own flexible schedule between Monday to Sunday (Including Holidays) 7am-8pm MST²

Training is paid (Must be on Video for the entire duration of Training - 2 days and must attend all training and nesting schedule in order to pass training)

Experience & Skills Requirements

• 1+ year of customer-facing experience
• Strong problem-solving skills and a passion for innovation
• Eagerness to learn and adapt to new technologies
• Ability to meet performance objectives and productivity targets
• Comfortable with change and excited about growth opportunities