Customer Service Representative (Remote)

Concentrix; Southwestern Ontario; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a Customer Support Representative in Ontario, Canada, to provide inbound support and help customers resolve issues. Candidates should have prior customer service experience and strong computer skills. The role offers a salary of $16-$18/hr along with a flexible work-from-home schedule and opportunities for career advancement. Comprehensive benefits and a commitment to diversity are also included.

Benefits

Paid training

Career advancement opportunities

Comprehensive benefits package

Qualifications

• 1+ year of customer service experience is required.
• Candidates must have strong computer navigation skills.
• A quiet, distraction-free home environment is necessary.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Deliver expert customer experiences with a positive attitude.

Skills

Customer service experience

Strong computer navigation skills

Open availability for scheduling

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Support

Why consider this job opportunity:

• Salary range of $16-$18/hr, plus performance-based incentives
• Paid training and opportunities for career advancement and personal development
• Work-from-home convenience with a flexible schedule
• DailyPay enrollment option to access pay early
• Comprehensive benefits package including medical, dental, and vision insurance
• Strong commitment to diversity, equity, and inclusion initiatives

Responsibilities

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

Qualifications

• 1+ year of customer service experience
• Open availability for scheduling
• A high school diploma or GED
• A quiet, distraction-free environment to work from home
• Strong computer navigation skills and PC knowledge

Preferred Qualifications

• Eagerness to learn new technologies
• Proficiency in fast-paced multi-tasking
• A desktop or laptop for PC and internet testing

#CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion #WorkFromHome

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