Customer Service Representative - Remote

Tim's Financial; Smiths Falls; Remote; CAD 33,000 - 44,000; Full time

Benefits offered by this job

Clear guidelines and training

Performance feedback and opportunities

Mission-driven team focused on quality

Job summary

Workada seeks a detail-oriented reviewer to evaluate AI outputs (text, images, video, documents) against defined criteria. You will assess quality, identify errors, and provide clear, well-reasoned explanations to improve system accuracy. This is a remote, full-time role with emphasis on precision and consistency.

You’ll join a collaborative team dedicated to delivering high-quality results and guidelines-driven feedback to help trains and improve models.

Qualifications

• Excellent written communication and ability to articulate judgments clearly.
• Experience evaluating written, UI/UX, or creative work against criteria.
• Strong reading skills and ability to follow guidelines precisely.

Responsibilities

• Evaluate outputs from AI models and other content against detailed criteria.
• Assess quality, spot errors and inconsistencies.
• Write clear, well-reasoned justifications for judgments.

Skills

Attention to detail

Clear written communication

Critical thinking

Job description

At Workada, we're not just labeling data, we're helping improve the technology people use every day.Our work creates the examples and feedback that make advanced systems more accurate, consistent, ...

CA$28.00 hourly

Full-time

Quick Apply

At Workada, we’re not just labeling data, we're helping improve the technology people use everyday. Our work creates the examples and feedback that make advanced systems more accurate, consistent, ...

Remote

Full-time

At Workada, we’re not just labeling data, we're helping improve the technology people use everyday. Our work creates the examples and feedback that make advanced systems more accurate, consistent, ...

Remote

Full-time

At Workada, we’re not just labeling data, we're helping improve the technology people use everyday. Our work creates the examples and feedback that make advanced systems more accurate, consistent, ...

Remote

Full-time

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ...

Remote

Full-time

At Workada, we’re not just labeling data, we're helping improve the technology people use everyday. Our work creates the examples and feedback that make advanced systems more accurate, consistent, ...

Remote

Full-time

At Workada, we’re not just labeling data, we're helping improve the technology people use everyday. Our work creates the examples and feedback that make advanced systems more accurate, consistent, ...

At Workada, we’re not just labeling data, we’re helping improve the technology people use everyday. Our work creates the examples and feedback that make advanced systems more accurate, consistent, and useful.

What You'll Do

Evaluate outputs from AI models, text, images, video, and documents against detailed criteria. Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your judgments. Every evaluation you complete helps these systems perform better in the real world.

Who We're Looking For

People who write clearly, think critically, and can back up a judgment call with a clear explanation. This role suits people who've done work built around precise written evaluation, UI/UX design, graphic design, photography, video production, editorial or research work, or writing technical specs and requirements.

• Strong readers and writers with sound judgment
• Comfortable evaluating creative or technical work against a set of criteria
• Takes quality seriously and catches what others miss
• Can follow detailed written guidelines independently

Qualifications

Technical Requirements

What We Offer

• Clear guidelines and training
• Performance feedback and opportunities to grow
• A mission-driven team focused on accuracy and quality