Customer Service Representative (Remote)

Concentrix; Sarnia; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading customer service provider in Canada is looking for customer support representatives to assist with inbound inquiries. Candidates should have at least 1 year of customer service experience and possess strong multi-tasking abilities. This remote position offers a competitive salary, comprehensive benefits, and opportunities for career advancement. Ideal for those seeking a flexible work-from-home environment.

Benefits

Salary range of $16-$18/hr

Comprehensive benefits including medical, dental, and vision insurance

Access to daily pay enrollment for early pay options

Career advancement opportunities

Qualifications

• Minimum of 1 year of customer service experience required.
• Strong computer navigation skills and multi-tasking ability are essential.
• Open availability for scheduling is necessary.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Strong computer navigation skills

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

Why consider this job opportunity

• Salary range of $16-$18/hr, plus performance-based incentives
• Opportunity for career advancement with 80% of management promoted from within
• Work-from-home convenience with a quiet, distraction-free environment
• Comprehensive benefits including medical, dental, and vision insurance
• Access to daily pay enrollment for early pay options
• Engaging company culture with diverse employee resource groups and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for scheduling
• Proficiency in fast-paced multi-tasking and strong computer navigation skills
• A desktop or laptop for testing, and high-speed internet connection (no wireless/hotspots or satellite)

How to Stand Out (Preferred Qualifications)

• Eagerness to learn new technologies
• Previous experience in a remote work environment

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