Customer Service Representative (Remote)

Concentrix; Russell; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service solutions company is seeking a candidate for a remote Customer Support role. Responsibilities include providing inbound support, resolving technical issues, and ensuring excellent customer experiences. Ideal candidates should have at least 1 year of customer service experience, a high school diploma, and proficiency in handling multiple tasks. This role offers competitive pay and career advancement opportunities.

Benefits

Performance-based incentives

Comprehensive benefits including medical, dental, and vision insurance

Health and wellness programs

Mentorship opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling flexibility.
• A quiet, distraction-free environment to work from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Multi-tasking abilities

Strong computer navigation skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service Solutions

Why Consider this Job Opportunity

• Salary range of $16-$18/hr, plus performance-based incentives
• Opportunity for career advancement with 80% of managers promoted from within
• Work-from-home convenience offering flexibility
• Comprehensive benefits including medical, dental, and vision insurance
• Access to health and wellness programs and mentorship opportunities
• Inclusive culture with networking groups and community support initiatives

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• Open availability for scheduling flexibility
• High school diploma or GED
• A quiet, distraction-free environment to work from at home
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications)

• Eagerness to learn new technologies
• Desktop or laptop available for PC and internet testing
• High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #RemoteWork #CareerGrowth #InclusiveCulture #WorkFromHome

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