Customer Service Representative (Remote)

Concentrix; Regina; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service solutions provider is seeking a Remote Customer Support Representative in Regina, Canada. This role requires at least one year of customer service experience and offers a competitive salary ranging from $16 to $18 per hour, alongside performance-based incentives and comprehensive benefits. Candidates should have strong computer skills and a quiet work environment at home. Opportunities for career advancement and a supportive company culture are emphasized.

Benefits

Base salary range of $16-$18/hour

Comprehensive benefits including medical, dental, and vision insurance

Opportunities for career advancement

DailyPay enrollment option

Qualifications

• Minimum of 1 year of customer service experience.
• Strong computer navigation skills and proficiency in fast-paced multi-tasking.
• Open availability for work shifts.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Computer navigation skills

Multi-tasking ability

Education

High school diploma or GED

Tools

Desktop or laptop computer

High-speed internet connection

Job description

Overview

Employer Industry: Customer Service Solutions

Why consider this job opportunity

• Base salary range of $16-$18/hour, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement, with 80% of managers promoted from within
• Work-from-home convenience with a supportive and inclusive culture
• Engagement in various employee resource groups promoting diversity and community support

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for work shifts
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications)

• Experience with new technologies and eagerness to learn
• A desktop or laptop computer for testing purposes
• High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #RemoteWork #CareerGrowth #InclusiveCulture #EmployeeBenefits

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