Customer Service Representative (Remote)

Concentrix; Prince Edward Island; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service company in Prince Edward Island is seeking individuals for inbound customer support roles. Responsibilities include assisting customers with technical issues and providing exceptional service. Candidates should have over a year of customer service experience and a high school diploma. This opportunity offers a salary of up to $18/hr plus benefits, with work-from-home flexibility.

Benefits

Salary up to $18/hr

Performance-based incentives

Comprehensive benefits

Access to health and wellness programs

Professional development opportunities

Qualifications

• 1+ year of customer service experience.
• Strong computer navigation skills and proficiency in fast-paced multi-tasking.
• Open availability for scheduling.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Deliver expert customer experiences with a positive attitude.

Skills

Customer service experience

Computer navigation skills

Multi-tasking proficiency

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Business Process Outsourcing

Why consider this job opportunity

• Salary up to $18/hr, with performance-based incentives
• Opportunities for career advancement, with 80% of managers promoted from within
• Work-from-home convenience with a supportive team culture
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• Access to health and wellness programs, mentorship, and professional development
• DailyPay enrollment option to access pay early when needed

Responsibilities

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

Qualifications

• 1+ year of customer service experience
• Open availability for scheduling
• High school diploma or GED
• A quiet, distraction-free environment to work from at home
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

Preferred Qualifications

• Experience with technology and eagerness to learn new systems
• Ownership of a desktop or laptop for testing purposes
• High-speed internet connection (no wireless/hotspots or satellite)

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