Customer Service Representative (Remote)

Concentrix; Ottawa; Remote; CAD 60,000 - 80,000; Full time

Job summary

A customer service company is seeking a Customer Service Representative in Ottawa, Ontario. The role involves providing inbound customer support, resolving technical issues, and delivering exceptional customer experiences. Candidates should have 1+ year of experience and a high school diploma. This position offers a salary of up to $18/hr, comprehensive benefits, and opportunities for career growth with a supportive culture.

Benefits

Comprehensive benefits including medical, dental, vision insurance

Paid training

Performance-based incentives

Access to daily pay options

Work-from-home convenience

Qualifications

• 1+ year of customer service experience.
• Open availability for scheduling.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Computer navigation skills

Ability to multi-task

Open availability

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Support

Why consider this job opportunity

• Salary up to $18/hr, plus performance-based incentives


• Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within


• Work-from-home convenience with a supportive and inclusive company culture


• Paid training and access to daily pay options


• Comprehensive benefits including medical, dental, vision insurance, and paid time off


• Participation in diverse employee networks and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide


• Help customers resolve basic technical issues


• Track, document, and retrieve information in databases


• Offer additional products and/or services


• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• 1+ year of customer service experience


• Open availability for scheduling


• High school diploma or GED


• Ability to work in a quiet, distraction-free environment at home


• Strong computer navigation skills and proficiency in multi-tasking

How to Stand Out (Preferred Qualifications)

• Eagerness to learn new technologies


• A desktop or laptop for PC and internet testing; a work computer may be provided


• High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #RemoteWork #CareerGrowth #InclusiveCulture #JobOpportunity

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