Customer Service Representative (Remote)

Concentrix; Nova Scotia; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Nova Scotia is seeking a customer support representative who can provide inbound support and assist with technical issues. The ideal candidate has at least one year of experience and strong multitasking abilities. This role offers a flexible work-from-home arrangement and a comprehensive benefits package. Amazing opportunities for career growth await you!

Benefits

Comprehensive benefits package

Flexible work-from-home arrangement

Performance-based incentives

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• Ability to maintain a quiet, distraction-free work environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer experiences.

Skills

Customer service experience

Strong computer navigation skills

Ability to multitask

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Support

Why consider this job opportunity

• Salary range of $16-$18/hr, plus performance-based incentives
• Opportunity for career advancement with approximately 80% of managers promoted from within
• Flexible work-from-home arrangement
• Comprehensive benefits package including medical, dental, and vision insurance
• Access to daily pay enrollment for early pay access
• Engaging culture with numerous employee resource groups and wellness programs

Responsibilities

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and services to customers
• Deliver exceptional customer experiences with a positive demeanor

Qualifications

• Minimum of 1 year of customer service experience
• Open availability for scheduling
• High school diploma or GED
• Ability to maintain a quiet, distraction-free work environment at home
• Strong computer navigation skills and proficiency in fast-paced multitasking

Preferred Qualifications

• Experience in a remote work setting
• Familiarity with various customer service technologies and platforms
• Strong problem-solving abilities
• Interest in participating in mentorship and professional development programs

#CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits #DiversityAndInclusion

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