Customer Service Representative (Remote)

Concentrix; Newfoundland and Labrador; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service outsourcing company is seeking candidates for a remote Customer Support role. The position involves assisting customers and providing technical support. The ideal candidate has at least one year of experience and a high school diploma. Salary ranges from $16 to $18 per hour, plus incentives. This is a great opportunity for those seeking flexible work arrangements with comprehensive benefits.

Benefits

Performance-based incentives

DailyPay enrollment option

Comprehensive benefits

Paid training

Flexible schedule

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• Ability to work from a quiet, distraction-free home environment.
• Strong computer navigation skills.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Deliver expert customer service interactions.

Skills

Customer Service Experience

Communication Skills

Technical Assistance

Multi-tasking

Education

High School Diploma or GED

Job description

Overview

Employer Industry: Customer Service Outsourcing

Why consider this job opportunity:

• Salary range of $16-$18/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Paid training and opportunities for performance-based bonuses
• Comprehensive benefits including medical, dental, and vision insurance
• Work-from-home convenience with a flexible schedule
• Strong commitment to diversity, equity, and inclusion with various employee resource groups and networking opportunities

Responsibilities

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver expert customer service interactions with a positive attitude

Qualifications

• Minimum of 1 year of customer service experience
• Open availability for scheduling
• High school diploma or GED
• Ability to work from a quiet, distraction-free home environment
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

Preferred Qualifications

• Eagerness to learn new technologies
• Desktop or laptop computer for testing (work computer may be provided)
• High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.