Customer Service Representative (Remote)

Concentrix; Moose Jaw; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider based in Canada is seeking customer support agents to assist clients through inbound calls. Candidates should have at least one year of customer service experience and strong computer skills. This role offers a salary range of $16-$18/hr with numerous benefits such as paid training and comprehensive health coverage. Join a culture focused on inclusion and career growth.

Benefits

Salary range of $16-$18/hr

DailyPay enrollment option

Paid training

Comprehensive benefits

Lucrative employee referral bonuses

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.
• Strong proficiency in computer navigation and handling multiple tasks.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Computer navigation

Multitasking

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Support

Why consider this job opportunity:

• Salary range of $16-$18/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Paid training and lucrative employee referral bonuses
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career growth with 80% of managers promoted from within
• Inclusive culture with networking and mentorship programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability to work
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and proficiency in fast-paced multitasking

How to Stand Out (Preferred Qualifications)

• Experience with technology and eagerness to learn new systems
• Access to a desktop or laptop for testing purposes
• High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #RemoteWork #CareerGrowth #InclusiveCulture #JobOpportunity

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