Customer Service Representative (Remote)

Concentrix; Medicine Hat; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Canada seeks a remote representative to provide inbound support and resolve technical issues. This role offers a salary of $16-$18 per hour with performance incentives, comprehensive benefits, and opportunities for advancement. Candidates should have customer service experience and the ability to work in a distraction-free environment.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

DailyPay enrollment option

Opportunities for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• Ability to work in a quiet, distraction-free home environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Computer navigation skills

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Experience and Business Process Outsourcing

Why consider this job opportunity

• Salary range of $16-$18 per hour, plus performance-based incentives
• DailyPay enrollment option to access pay earlier
• Comprehensive benefits including medical, dental, and vision insurance, paid time off, and paid training days
• Opportunities for career advancement with 80% of management positions filled internally
• Work-from-home convenience with a supportive remote work environment
• Engaging company culture with diverse networking opportunities and health and wellness programs

Responsibilities

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver exceptional customer experiences with a positive attitude

Qualifications

• Minimum of 1 year of customer service experience
• Open availability for scheduling
• High school diploma or GED
• Ability to work in a quiet, distraction-free home environment
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

Preferred Qualifications

• Eagerness to learn new technologies
• Desktop or laptop available for PC and internet testing
• High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #RemoteWork #CareerGrowth #InclusiveCulture #WorkFromHome

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