Customer Service Representative (Remote)

Concentrix; Manitoba; Remote; CAD 35,000 - 45,000; Full time

Job summary

A customer service provider in Manitoba is seeking a dedicated individual to provide inbound customer support remotely. Responsibilities include assisting customers with technical issues and ensuring exceptional customer experiences. Candidates should have at least 1 year of customer service experience and a high school diploma. This is a fantastic opportunity for career growth in a supportive environment.

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for work shifts.
• Ability to work from home successfully.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer experiences.

Skills

Customer service experience

Ability to work in a distraction-free environment

Strong computer navigation skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service Solutions

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• Open availability for work shifts
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications)

• Eagerness to learn new technologies
• Access to a desktop or laptop capable of completing PC and internet testing
• High-speed internet connection (no wireless, hotspots, or satellite)

#CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits #DiversityAndInclusion

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