Customer Service Representative (Remote)

Concentrix; Guelph; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service outsourcing firm is seeking dedicated professionals for remote customer support roles. You will assist customers with inquiries and technical issues, provide excellent service, and track information in databases. Ideal candidates have 1 year of customer service experience and a high school diploma. This role offers a competitive salary of $16-$18/hr, benefits, and opportunities for career advancement.

Benefits

Salary range of $16-$18/hr

Performance-based incentives

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Employee referral bonus opportunities

Work-from-home flexibility

Qualifications

• Minimum of 1 year of customer service experience required.
• Strong computer navigation skills and familiarity with PCs is essential.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Computer navigation skills

Technical issue resolution

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service Outsourcing

Why consider this job opportunity:

• Salary range of $16-$18/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Comprehensive benefits including medical, dental, and vision insurance
• Paid training and lucrative employee referral bonus opportunities
• Work-from-home flexibility with a supportive and inclusive company culture
• Opportunities for career growth with 80% of managers promoted from within

Responsibilities

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

Qualifications

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability to work
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and familiarity with PCs

Preferred Qualifications

• Eagerness to learn new technologies
• Experience with fast-paced multi-tasking
• Desktop or laptop available for completing PC and internet testing

#CustomerService #RemoteWork #CareerGrowth #InclusiveCulture #EmployeeBenefits

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