Customer Service Representative (Remote)

Concentrix; Glovertown; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service provider is seeking a Customer Support Representative for a remote position in Glovertown, Newfoundland and Labrador. The role offers $16-$18/hr, with incentives based on performance and a chance for career growth. Candidates should have a high school diploma and at least 1 year of customer service experience. Comprehensive benefits are included, making it an attractive opportunity for individuals looking for flexibility and growth in their careers.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

DailyPay enrollment option

Supportive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Strong computer navigation skills and proficiency in fast-paced multi-tasking.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Computer navigation skills

Multi-tasking proficiency

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Support

Why consider this job opportunity

• Salary range of $16-$18/hr, with incentives based on performance
• Opportunity for career advancement, with 80% of managers promoted from within
• Work-from-home convenience, providing flexibility in your work environment
• Comprehensive benefits including medical, dental, and vision insurance, paid time off, and employee assistance programs
• DailyPay enrollment option for early access to earned wages
• Supportive company culture with diverse networking opportunities and health and wellness programs

Responsibilities

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

Qualifications

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for scheduling
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

Preferred Qualifications

• Eagerness to learn new technologies
• Access to a desktop or laptop for testing purposes
• High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion #EmployeeBenefits

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