Customer Service Representative - Remote

Tim's Financial; Fort McMurray; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading financial institution located in Fort McMurray, Alberta, is seeking dedicated individuals for their Customer Experience team. This role offers flexible work-from-home scheduling and requires a minimum of 25 hours per week, including some weekend availability. Candidates should have at least 1 year of customer-facing experience, strong problem-solving skills, and an eagerness to adapt to new technologies.

Qualifications

• 1+ year of customer-facing experience required.
• Strong problem-solving skills are essential.
• Must be eager to learn and adapt to new technologies.

Responsibilities

• Provide excellent customer support in a financial setting.
• Create value through interactions with customers.

Skills

Customer-facing experience

Problem-solving skills

Eagerness to learn

Adaptability to new technologies

Ability to meet performance objectives

Job description

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience. Think of it this way - when the person you care about most in the world reaches out to us for support, what type of experience do you want them to have? Bingo.That’s what our team strives to create for every customer. Yes we’re part of a financial institution, but on this team we create value through interactions, not transactions.

Earn $21.50 CAD per hour¹

Work from the comfort of your home

You must be able to work minimum of 25 hours per week. Minimum 6 hours requirement on at least 1 weekend day (Sat and / or Sun)

Set your own flexible schedule between Monday to Sunday (Including Holidays) 7am-8pm MST²

Training is paid (Must be on Video for the entire duration of Training - 2 days and must attend all training and nesting schedule in order to pass training)

Experience & Skills Requirements

• 1+ year of customer-facing experience
• Strong problem-solving skills and a passion for innovation
• Eagerness to learn and adapt to new technologies
• Ability to meet performance objectives and productivity targets
• Comfortable with change and excited about growth opportunities