Customer Service Representative (Remote)

Concentrix; Fort McMurray; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global customer service organization is seeking a remote Customer Service Representative to provide support via calls and the Internet. Candidates should have 1+ year of experience in customer service along with a high school diploma or GED. The position offers a salary of $16-$18/hr plus various benefits, including medical and retirement plans.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

Paid training days

Employee referral bonuses

Health and wellness programs

Qualifications

• 1+ year of customer service experience.
• A high school diploma or GED is required.
• A quiet, distraction-free environment is necessary.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Fast-paced multi-tasking

Strong computer navigation skills

Education

High school diploma or GED

Job description

Overview

Job Title: Customer Service Representative (Remote)

The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services. We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.

A NEW CAREER POWERED BY YOU: Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

Responsibilities

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

Your Qualifications

• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

What’s In It For You

• The base salary range for this position is $16-$18/hr, plus incentives that align with performance. Benefits include medical, dental, and vision insurance, EAP, retirement plan, paid time off and holidays, and paid training days. Applications are accepted on an ongoing basis.
• DailyPay enrollment option to access pay early
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with groups such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and more
• Health and wellness programs with trained partners
• Mentorship programs supporting career growth
• Work-from-home convenience
• Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, and more

Location: CAN, ON, Work-at-Home

Language Requirements:

Time Type: Full time

Legal and Compliance

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Concentrix is an Equal Opportunity Employer and complies with fair employment practice laws. We are committed to a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK.

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