Customer Service Representative (Remote)

Concentrix; Edmonton; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is seeking candidates for a remote customer service role. The position offers a salary of up to $18 per hour, plus performance-based incentives. You will provide inbound support, assist with technical issues, and ensure customer satisfaction while working in a supportive team culture. Previous customer service experience and a high school diploma are required for this opportunity.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

DailyPay enrollment option

Career advancement opportunities

Qualifications

• Must have 1+ year of customer service experience.
• Open availability and a quiet working environment are required.
• Strong computer skills and the ability to multi-task are necessary.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers with basic technical issues.
• Track and document information accurately in databases.

Skills

Customer service experience

Multi-tasking

Strong computer navigation skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Support

Why consider this job opportunity

• Salary up to $18/hr, plus performance-based incentives
• Opportunity for career advancement, with 80% of managers promoted from within
• Work-from-home convenience with a supportive team culture
• Comprehensive benefits including medical, dental, and vision insurance
• DailyPay enrollment option to access pay early
• Engaging company culture with networking opportunities and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

What is Required (Qualifications)

• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from home
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications)

• Eagerness to learn new technologies
• Access to a desktop or laptop for testing (a work computer may be provided)
• High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #RemoteWork #CareerGrowth #CompetitivePay #DiversityAndInclusion

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