Customer Service Representative (Remote)

Concentrix; City of Langley; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading outsourcing firm is seeking a Customer Service Representative in Metro Vancouver. You will provide inbound support and assist customers with technical issues. Candidates should have a year of customer service experience and a high school diploma. This role offers a salary of up to $18/hr plus benefits, including flexible work opportunities and career advancement.

Benefits

Salary up to $18/hr

DailyPay enrollment option

Comprehensive benefits

Flexible work-from-home environment

Employee referral bonuses

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Computer navigation skills

Ability to multi-task

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Business Process Outsourcing

Why consider this job opportunity

• Salary up to $18/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Comprehensive benefits including medical, dental, and vision insurance
• Paid training and lucrative employee referral bonuses
• Opportunities for career advancement, with 80% of managers promoted from within
• Flexible work-from-home environment with a focus on diversity and inclusion

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver exceptional customer service with a positive attitude

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for scheduling
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications)

• Experience with new technologies and eagerness to learn
• Access to a desktop or laptop for PC and internet testing
• High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #WorkFromHome #CareerGrowth #EmployeeBenefits #DiversityAndInclusion

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