Customer Service Representative (Remote)

Concentrix; Charlottetown; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Charlottetown is seeking dedicated individuals for a customer support role. This position offers a flexible work-from-home environment with a salary range of $16-$18 per hour plus performance-based incentives. Ideal candidates should have customer service experience and possess strong computer skills. Comprehensive benefits and opportunities for career advancement are included.

Benefits

Paid training

Flexible work-from-home environment

Comprehensive benefits including medical, dental, and vision insurance

DailyPay enrollment option

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• Strong computer navigation skills and proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Deliver expert customer experiences with a positive attitude.

Skills

Customer service experience

Computer navigation skills

Ability to work in a quiet environment

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Business Process Outsourcing

Why consider this job opportunity:

• Salary range of $16-$18 per hour, plus performance-based incentives
• Paid training and opportunities for career advancement, with 80% of management positions filled internally
• Flexible work-from-home environment
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• DailyPay enrollment option for early access to earned wages
• Inclusive company culture with networking opportunities and health and wellness programs

Responsibilities

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver expert customer experiences with a positive attitude

Qualifications

• Minimum of 1 year of customer service experience
• Open availability for scheduling
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

Preferred Qualifications

• Experience with new technologies and eagerness to learn
• Access to a desktop or laptop for testing; company-provided equipment may be available
• High-speed internet connection (no wireless/hotspots or satellite)

Benefits

• Salary range of $16-$18 per hour, plus performance-based incentives
• Paid training and opportunities for career advancement, with 80% of management positions filled internally
• Flexible work-from-home environment
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• DailyPay enrollment option for early access to earned wages
• Inclusive company culture with networking opportunities and health and wellness programs

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