Customer Service Representative (Remote)

Concentrix; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service firm is seeking a Customer Service Representative to work remotely. This role involves providing support to customers via inbound calls and online communication, as well as resolving routine issues. Ideal candidates should have customer service experience, a high school diploma, and a distraction-free work environment. The position offers a salary of $16-$18 per hour, along with various benefits and incentives.

Benefits

Medical, dental, and vision insurance

Employee assistance program (EAP)

Paid time off and holidays

Mentorship programs

Work-from-home convenience

Health and wellness programs

Qualifications

• 1+ year of customer service experience required.
• Open availability is a must.
• Must have a desktop or laptop and high-speed internet.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Document and retrieve customer information in databases.

Skills

Customer service experience

Fast-paced multi-tasking

Strong computer navigation skills

Education

High school diploma or GED

Job description

Overview

Job Title: Customer Service Representative (Remote)

The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

What you will do in this role

As a Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Your qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High-speed internet (no wireless/hotspots or satellite) and a smartphone

What’s in it for you

One of our company’s culture beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. We’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $16-$18/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• DailyPay enrollment option to access pay early
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in topics such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location: CAN, ON, Work-at-Home

Language Requirements:

Time Type: Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person\'s race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.