Customer Service Representative (Remote)

Concentrix; British Columbia; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service firm in Canada is seeking remote customer service representatives. You will provide inbound support, resolve technical issues, and deliver exceptional customer experiences. Ideal candidates should have at least a year of customer service experience and the ability to thrive in a remote setting. The company offers competitive pay, comprehensive benefits, and ample opportunities for career growth.

Benefits

Paid training

Comprehensive benefits

Opportunity for performance bonuses

Access to health and wellness programs

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• A quiet, distraction-free environment to work from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Multi-tasking skills

Computer navigation skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity

• Salary range of $16-$18 per hour, plus performance-based incentives
• Paid training and opportunities for performance bonuses
• Work-from-home convenience with a supportive and inclusive culture
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• Career growth potential with 80% of managers promoted from within
• Access to health and wellness programs, mentorship, and employee networking groups

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for scheduling
• Proficiency in fast-paced multi-tasking and strong computer navigation skills
• A quiet, distraction-free environment to work from home

How to Stand Out (Preferred Qualifications)

• Experience with remote work environments
• Eagerness to learn new technologies
• Familiarity with various customer service platforms
• Strong problem-solving skills
• Ability to contribute to a diverse and inclusive team

#CustomerService #RemoteWork #CareerGrowth #InclusiveCulture #JobOpportunity

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