Customer Service Representative (Remote)

Concentrix; Alberta; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service solutions provider is seeking individuals for a remote customer service role in Alberta, Canada. Responsibilities include providing inbound support, resolving technical issues, and documenting customer interactions. Ideal candidates will have at least one year of customer service experience and a high school diploma. This position offers a competitive salary, career advancement opportunities, and comprehensive benefits including medical and dental insurance.

Benefits

Performance-based incentives

Career advancement opportunities

Comprehensive benefits package

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• A quiet, distraction-free environment to work from at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Computer navigation skills

Multi-tasking ability

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service Solutions

Why consider this job opportunity:

• Salary range of $16-$18/hr, plus performance-based incentives
• Opportunity for career advancement, with 80% of managers promoted from within
• Work-from-home convenience with a supportive and inclusive culture
• Access to daily pay enrollment for early pay options
• Comprehensive benefits including medical, dental, and vision insurance, paid time off, and training
• Participation in employee resource groups and health and wellness programs

What to Expect

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

Qualifications

• Required:
  • Minimum of 1 year of customer service experience
  • Open availability for scheduling
  • High school diploma or GED
  • A quiet, distraction-free environment to work from at home
  • Strong computer navigation skills and proficiency in fast-paced multi-tasking

• Preferred:
  • Eagerness to learn new technologies
  • Possession of a desktop or laptop for PC and internet testing
  • High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #RemoteWork #CareerGrowth #InclusiveCulture #EmployeeBenefits

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