Customer Service Representative (Remote)

Concentrix; Airdrie; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service company is seeking remote customer support representatives. Responsibilities include assisting customers with technical issues and providing exceptional service. The ideal candidate has at least 1 year of customer service experience, strong computer skills, and a quiet workspace. This role offers competitive pay and opportunities for career advancement.

Benefits

Salary range of $16-$18/hr

Comprehensive benefits including medical, dental, and vision insurance

DailyPay enrollment option

Opportunities for career advancement

A supportive and inclusive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for shifts.
• A quiet, distraction-free work environment at home.
• Proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Deliver exceptional customer experiences.

Skills

Customer service experience

Strong computer navigation skills

Multi-tasking

Education

High school diploma or GED

Job description

Overview

Why consider this job opportunity:

• Salary range of $16-$18/hr, with performance-based incentives
• DailyPay enrollment option for early access to pay
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement, with 80% of managers promoted from within
• A supportive and inclusive company culture with various employee resource groups
• Work-from-home convenience with flexible hours

Responsibilities

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

Qualifications

• Minimum of 1 year of customer service experience
• Open availability for shifts
• High school diploma or GED
• A quiet, distraction-free work environment at home
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

Preferred Qualifications

• Eagerness to learn new technologies
• A desktop or laptop for PC and internet testing
• High-speed internet connection (no wireless/hotspots or satellite)

Notes

#CustomerService #RemoteWork #CareerGrowth #InclusiveCulture #EmployeeBenefits

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