Customer Service Representative - (PT)

Prometric; Vancouver; Hybrid; CAD 22,000 - 31,000; Part time

Job summary

Paragon Testing Enterprises, a Prometric Company, in Vancouver, BC, is seeking a part-time Customer Service Representative to assist prospective test takers, clients, and partners with registrations and inquiries. The role requires two 8-hour weekend shifts and potential office visits.

The successful candidate will handle inquiries via email, phone, and chat, process registrations and cancellations, promote tests and materials, and help manage databases.

Qualifications

• At least one year of customer service experience.
• Experience with Windows Office and email.
• Detail-oriented with ability to work under pressure.
• Must be eligible to work in Canada.
• Ability to communicate effectively in English and support non-native speakers.

Responsibilities

• Provide customer service to test takers via email, telephone, and online chat.
• Process registrations, transfers, and cancellations in a timely manner.
• Promote Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders.
• Refine procedures for effective delivery and implementation of Paragon's tests and instructional materials.
• Provide input to updates of registration and reporting databases.
• Track customer requests and provide input for improving customer service.

Skills

Customer service

Communication

Teamwork

Attention to detail

Tools

Windows Office

Job description

Company DescriptionPrometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

Customer Service Representative

Paragon Testing Enterprises, a Prometric Company

Part-Time

Vancouver, BC

Position Summary

The successful candidate will work under the guidance and direction of the Customer Service Supervisor to provide customer service to prospective test takers, end-user clients, and partner organizations regarding Paragon's tests and instructional materials.

Work Schedule

The candidate will be required to work two 8-hour shifts on Saturday and Sunday, between the hours of 6:30am – 5:30pm PST.

Responsibilities

• Providing comprehensive customer service to test takers via email, telephone, and online chat.
• Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner.
• Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders.
• Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
• Providing input to updates of registration and reporting databases.
• Tracking customer requests and providing input for improving customer service.

Requirements

• At least one year of work experience in customer service, preferably in a Call Centre environment.
• Sensitivity to inquiries from test takers for whom English is not their first language.
• Knowledge and experience with business and office procedures, practices, and their applications.
• Experience with computer business applications required, including Windows Office (Excel, Word, Access) and email.
• A quick learner with the ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
• Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
• Must be eligible to work in Canada.

Start date: As soon as possible

Hourly Wage: $19/hour

Type of position: Permanent, Part-time

Location of position: Vancouver, BC. Working from home, although may be required to go to office on occasion.

Prometric is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory.