Customer Service Representative - Prince George

Keolis; Prince George; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading transportation company in Prince George is looking for a Customer Service Representative to assist customers with ticket reservations, payments, and inquiries. This part-time role involves working weekends, providing an opportunity in a friendly team environment. Candidates should be quick learners with strong communication skills and a service-first attitude. Experience with Microsoft Office is an advantage.

Benefits

Standby travel on our luxury motorcoaches

Access to Employee Assistance Program (EAP)

Work-life balance support

Qualifications

• Friendly, service-first attitude required.
• Quick learner with great attention to detail needed.
• Relevant job experience is considered an asset.

Responsibilities

• Greet and assist customers in person, over the phone, or online.
• Book, change, and cancel ticket reservations.
• Process payments and booking transactions.
• Support customers with our online booking system.

Skills

Strong verbal communication skills

Solid problem-solving abilities

Attention to detail

Team player

Service-first attitude

Tools

Microsoft Office

Job description

Customer Service Representative (Part-Time)

Northern Health Connections - 9122 Penn Road, Prince George BC

Part‑Time Weekend Opportunity (8AM – 5PM), $ per / hr

Be the Heart of the Journey

From the moment the phone rings to the time a passenger boards, you’re the person who keeps the journey running smoothly. One call might be booking a ticket or processing a payment, the next could be helping a driver with their route or arranging a last‑minute hotel room. Between assisting customers and supporting our drivers, you’ll keep schedules organized, and details handled so every trip is on track. If you love variety, teamwork, and making travel easier for everyone, your seat is waiting.

What You’ll Do :

• Greet and assist customers in person, over the phone, or online
• Book, change, and cancel ticket reservations
• Process payments and booking transactions
• Support customers with our online booking system
• Help with check‑in, luggage storage, and boarding
• Answer inquiries with kindness and accuracy
• Keep the ticket office organized and stocked
• Perform light cleaning and basic administrative tasks

What We’re Looking For :

• A friendly, service‑first attitude
• Strong verbal communication skills
• Solid problem‑solving and decision‑making abilities
• Quick learner with great attention to detail
• Proficient with Microsoft Office and comfortable using a computer
• Reliable team player who works well independently as well as with a team
• Employment is contingent upon receiving a favorable background check
• Relevant job experience is considered an asset

Why Work For Us?

• Part‑Time Saturday – Sunday shifts (8am - 5pm)
• $ per / hr
• Standby travel on our luxury motorcoaches
• Access to an Employee Assistance Program (EAP) for wellness and support
• A role that supports work‑life balance with a welcoming team

About Keolis

Keolis provides mobility to over passengers a year in 15 countries, operating every mode from commuter trains and automated metros to shared bicycles. The almost 1,857 employees of Keolis Canada operate light rail vehicles, urban buses, intercity coaches and airport shuttles. For over 12M passengers a year, they make reaching their destination a safe, reliable and pleasant experience.