Customer Service Representative - Pearson Airport - Toronto

Indigo-Park-Canada-Inc.-4; Mississauga; On-site; CAD 25,000 - 28,000; Full time

Job summary

Indigo Park Canada at Pearson Airport in Toronto is seeking a Full-Time Customer Service Representative to be the first point of contact for arriving customers, delivering friendly, professional service while upholding company standards. You will greet customers, process transactions, advise on products and services, and help guests navigate parking facilities.

Applicants should have 2–3 years of experience, strong communication, and basic computer skills; bilingual English/French is a strong

Qualifications

• Minimum 2–3 years of customer service experience.
• Clear written and verbal communication skills.
• Beginner to intermediate computer knowledge.
• Results-oriented with strong time management and organizational skills.
• Bilingualism in English and French is an asset.

Responsibilities

• Greet, welcome, and assist customers in a friendly and professional manner.
• Process customer transactions quickly using multiple payment methods.
• Inform customers about Indigo Park Canada's products and services.
• Assist customers with navigation of parking facilities and equipment.
• Validate outputs and ensure accuracy before exit.
• Keep the service booth tidy and organized throughout your shift.
• Respond promptly to customer issues to ensure a positive experience.

Skills

Customer service

Communication

Time management

Computer literacy

Bilingual English/French

Job description

Customer Service Representative - Pearson Airport - Toronto

Join Indigo Park Canada – Leading the Parking Industry!
At Indigo Park Canada, we don’t just manage parking — we lead the industry. As Canada’s #1 parking operator, we oversee 1,300+ locations nationwide, providing services that go far beyond parking. From on-street operations and digital mobility solutions to last-mile logistics and urban space optimization, we are transforming how cities move.

We are currently seeking a Full-Time Customer Service Representative for our Pearson Airport Location. As a CSR, you will be the first point of contact for arriving customers, and you must ensure we consistently exceed customer and client expectations by providing excellent customer service. You are the ambassador for the company as well as for the venue.

What Would You Be Doing?

Greet, welcome, and assist customers with any questions or inquiries in a friendly and professional manner

Process customer transactions quickly and accurately using a variety of payment methods

Inform and advise customers and clients on our products and services

Support customers with their use and navigation of the parking facilities and equipment

Validate all defective ticket outputs before allowing customers to exit the premises

Keep the customer service booth tidy and organized throughout your shift

Respond promptly to customer issues to ensure a positive experience

Other duties as assigned

What Are the Working Conditions?

Hourly Salary: $18.60

Must be able to work flexible hours, including weekends and other shifts as required

Must be able to stand or sit for long periods of time

Frequent bending, stretching, kneeling, and twisting may be required

Must be able to work efficiently under pressure in a fast-paced environment

Ability to work independently and within a team-oriented environment

What Are We Looking For?

Minimum 2–3 years of customer service experience

Ability to clearly and accurately communicate both written and verbally

Beginner to intermediate computer knowledge

Results-oriented individual with a concern for accuracy and customer relations

Strong time management and organizational skills

What Will Set You Apart?

Bilingualism (English and French) is a strong asset

Strong communication and interpersonal skills, both written and verbal

Professional, courteous, and team-oriented mindset

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination. Accommodations are available on request in relation to materials or processes.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls, please.