Customer Service Representative (Part-Time) - Saint - Jean-Sur-Richelieu, QC CA

XPO Logistics, Inc.; Saint-Jean-sur-Richelieu; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading transportation services provider in Saint-Jean-sur-Richelieu is looking for a Customer Service Representative. In this role, you'll assist customers with shipment inquiries, process billing and handle general clerical duties. Candidates should have 2 years of customer service experience, strong communication skills, and be available for various shifts, including evenings and weekends. Starting pay is $22.90, with opportunities for growth within the company as part of a top ten global provider.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including evenings and weekends.
• Excellent communication skills.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments and billing questions.
• Perform general clerical duties, including data entry and answering calls.
• Process over, short and damaged freight documentation.

Skills

Customer service experience

Strong computer skills

Typing skills

Experience with Microsoft Office

Excellent verbal and written communication skills

Job description

Requisition Id: 384042

Business Unit: LTL

Location: Saint-Jean-Sur-Richelieu, QC, Canada, J2W 2M8

What you’ll need to succeed as a Customer Service Representative at XPO

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications

• Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more:

• Pay starts at $22.90

What you’ll do on a typical day

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

Qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.

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Accommodation email must include:

• Your name
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