Customer Service Representative (Part-time, Onsite)

Sika AG; Greater Sudbury; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading construction company is looking for a part-time Customer Service Representative in Greater Sudbury. The CSR will manage the order to cash process, ensuring customer satisfaction through effective order management and communication. Candidates should have a DEC/College degree and at least 2 years of experience in Customer Service. Familiarity with SAP and Salesforce is a plus. The ability to communicate in both English and French is preferred.

Qualifications

• Minimum of 2 years experience in Customer Service.
• Must have excellent computer skills (Microsoft Office Suite).
• Fully bilingual (English and French) spoken and written.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage the order to cash process.
• Receive and process customer orders.
• Verify products, quantities, pricing, and shipping details.
• Provide product knowledge to customers.
• Ensure complete customer satisfaction.

Skills

Customer Service

Typing

Data Entry

Computer Skills

Basic Math

Windows

Cash Handling

Inventory Management

Education

DEC / College degree

Tools

SAP

Salesforce

Job description

WHY DO WE NEED YOU

Sika Canada has an exciting career opportunity for a Customer Service Representative (CSR) for a part-time1 yearcontract (renewable). This is a great chance to join a Top Employer and contribute to our growth and success by demonstrating your passion for our Canadian customers in a fast-paced environment.

IS THIS JOB FOR YOU

The customer service representative (CSR) is responsible for managing the order to cash process. Receiving and placing the order to fulfillment and invoicing. The CSR is the voice for the customer and in all areas will not personally do the task but will support all internal teams to service the customer on time and in full. CSR will build relationships with business segment team members to collaborate to support business plans and provide solutions throughout the process.

• Receive orders from customers or Sales Representatives enter orders process payments and transfer orders to the logistics team.
• In each order verify products quantity pricing shipping dates and special requirements including export documents and technical documents where necessary.
• Coordinate with Team Leads Production and Inventory Planning to ensure that products are delivered on-time.
• Receive inbound calls and emails and provide existing or prospective customers with product knowledge or product specifications placing an order order details pricing information or necessary documentation.
• Ensuring complete customer satisfaction when required coordinate with teams to complete files that may include returns credits delays or claims.
• Ergonomic workspace provided
• Conversing by phone and email consistently for full work shifts

Qualifications

• DEC / College degree with a minimum of 2 years experience in Customer Service
• Must have excellent computer skills (Microsoft Office Suite)
• Experience with SAP would be a strong asset
• Experience with Salesforce would be an asset
• Fully bilingual (English and French) spoken and written although French not required outside the province of Quebec
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Strong ability to work under pressure.
• Excellent organizational time management and priority management skills.
• Must be a team player.

Additional Information

• Join the family of Sika with over 33200 employees and companies set up in over 100 countries which provide ample of opportunities to grow.
• Many of our employees describe their working relationships at Sika as friendly personable and sincere.We call this the Sika Spirit .
• For such a large company we have a surprisingly flat hierarchy with direct decision-making processes and decentralized organizational units.
• We firmly believe that the diversity of our workforce is a key contributing factor to our success story.

Sika is committed to a work environment that supports inspires and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race color religion sex pregnancy sexual orientation gender identity age disability national or ethnic origin or other protected characteristics.

Sika Canada discloses that we use Artificial Intelligence (AI) tools to assist in the initial screening of applications. However we want to emphasize that AI does not make final decisions or eliminate candidates from consideration. Our dedicated hiring managers and recruiters carefully review all applications to ensure a fair and comprehensive evaluation process. This approach combines the efficiency of AI with the expertise and judgment of our experienced hiring team allowing us to identify the best candidates while maintaining a human-centered hiring process.

Remote Work: No

Employment Type: Part-time

Key Skills: Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Experience : years

Vacancy : 1