Customer Service Representative (Part-Time)

Fresh Prep ??; Vancouver; On-site; CAD 30,307 - 34,440; Full time

Benefits offered by this job

Exclusive food benefits

Equal Opportunity Employer

Job summary

Fresh Prep is seeking a proactive customer support specialist to be the primary contact for our clients, educating them about the product and resolving inquiries with speed and care.

You will engage across email, phone, text, and social channels, leveraging Aircall and Kustomer to maintain strong client relationships. This onsite role requires strong communication and a positive attitude in a fast-paced environment.

Qualifications

• Two languages (English and French) required for customer interactions.
• 1–2 years of customer service experience preferred.
• Excellent data entry with high accuracy and speed.

Responsibilities

• Be the go-to person for client needs and educate on the product.
• Maintain relationships with clients via email, phone, text, and social channels.
• Use Aircall and Kustomer effectively for inquiries and issues.
• Coordinate with other departments to gather information for responses.
• Follow up on recurring or outstanding issues to ensure resolution.
• Greet visitors at reception and manage the on-site canteen inventory as needed.
• Handle on-site interactions with customers picking up orders or returning items.

Skills

Bilingual EN/FR

Customer service

Typing speeds 50 WPM

Google Suite

Onsite availability

Strong communicator

Tools

Aircall

Kustomer

Job description

Join Fresh Prep — a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery. As one of Canada's fastest-growing companies and a certified B Corporation, we're committed to making it easier for people to eat well and live better.

We're proud to be recognized as a workplace where innovation meets impact. Our numerous accolades - including BC's Top Employers 2025, placement on The Globe and Mail's prestigious Canada's Top Growing Companies list and recognition as one of Deloitte’s Best Managed Companies - reflect our commitment to excellence in both customer experience and employee satisfaction. Our collaborative culture brings together passionate food lovers, sustainability champions, and tech innovators who are reshaping the future of food delivery.

Who You Are

Self Starter:You are comfortable owning a task from start to finish and you take the initiative to make continuous process improvements. You observe strict deadlines and hold yourself accountable for your deliverables. You’re comfortable reaching out for help when you need it, but are also happy to work independently.

Personable and High Energy:You can decide between competing priorities without getting flustered or losing your helpful personality. You like talking to people and like to help solve problems for others.

Strong Bilingual Communicator:Your verbal and written communication skills in English and French allow you to get results across easily and quickly, in a friendly and professional manner. You’re a strong typist with a great command of both English and French - written and spoken.

Adaptable:You thrive in a changing environment and are able to pivot direction easily.

What You'll Be Doing:

Be the go-to person for all of our clients’ needs - from facilitating support requests to educating our clients about our product. You are an expert in all things Fresh Prep.

Create and maintain relationships with our clients via email, phone, text, and various social media channels.

Be a power user with Aircall and Kustomer, our customer service applications.

Work with other departments to address specific concerns and/or obtain information to answer customer questions.

Follow up with customers as needed, especially for recurring or ongoing issues.

Be the face of Fresh Prep for our occasional visitors; you’ll sit at the front reception to complete your duties.

Manage the inventory for our employee canteen, ensuring it is stocked and inventory is turned over in a timely manner.

Occasionally interact face-to-face with customers who come to pick up orders or drop off returnables at our facility.

What We Are Looking For

This individual acts as the initial contact for customer inquiries via phone, email, text, social media, and even live chat. We are looking for an individual who is a skilled typist, strong communicator, skilled at task switching and possesses a positive and helpful attitude even in stressful times.

The right candidate for this role is the go-to person for internal and external customer inquiries, from support requests to product education. They thrive in a fast-paced environment and can think quickly and strategically on their feet. They contribute toward facilitating positive customer experience by assisting customers in real time. They’re able to connect with the relevant departments to get answers when needed, and are strategic decision makers who can elevate to management when appropriate. They also follow departmental processes and standard operating procedures to a high standard. They are excellent with people but don’t sweat the small stuff.

Fully bilingual in French and English, with excellent written and spoken fluency in both languages.

Experience with providing customer service (1‑2 years desirable); past experience in a call center is an asset.

Excellent data entry and typing speed with attention to detail and commitment to quality; minimum 50 words per minute with close to 100% accuracy is required.

Proven ability to work in a fast-paced, high volume work environment.

You’re tech savvy with a good command of Google Suite and an ability to quickly learn new software.

You have a positive, respectful attitude with good people skills.

You are reliable and available to work onsite at our Ville‑Saint‑Laurent facility for a consistent schedule.

What You Can Expect

Hourly Wage: $22.50 per hour

Location:188 Victoria Drive (Onsite - Canteen)

Schedule:Saturdays from 1:00 PM – 9:00 PM, Sundays from 1:00 PM – 9:00 PM (with the possibility of additional evening/weekend hours, approximately 16–30 hours per week)

A dynamic and inclusive workplace where your voice matters and your contributions have a real impact.

The opportunity to be part of a B-Corp certified company that is making a tangible difference in sustainable food systems.

Exclusive food benefits allowing you to discover our exceptional products.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.

Fresh Prep is an Equal Opportunity Employer (EOE) and prohibits discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in. We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company. We trust that in applying for a role with us you value this as well!