Customer Service Representative (Motivator) - Waterloo Weber and University

goodlifefitness; Southwestern Ontario; Sur place; CAD 20 000 - 23 000; Plein temps

Avantages offerts par ce poste

FREE Fitness membership

Competitive Total Rewards Package

Career advancement opportunities

Résumé du poste

GoodLife Fitness is seeking a Customer Service Representative (Motivator) to welcome members, answer questions, and keep the club clean and safe while helping members achieve their fitness goals.

You will greet members, check in, handle calls, assist on the floor, and promote memberships and services. Strong communication, computer skills, and a passion for customer service are essential.

Qualifications

• CPR-A & AED Certification required.
• Must be Smart Tan certified within 3 months of employment.
• Strong interpersonal skills and ability to relate to a diverse Member base.
• Customer-focused with commitment to service excellence.
• Team player who contributes to a positive work environment.
• Approachable and able to build rapport with Members and Guests.
• Knowledge of the fitness industry is advantageous.
• Excellent written and verbal communication skills.
• Superior customer service and ability to reflect company culture.
• Computer proficiency for member management and communication.

Responsabilités

• Be Pleasant and Present with every greeting and interaction.
• Greet Members and check them in for workouts.
• Greet Potential Members with appointments or walk-ins and direct them accordingly.
• Handle incoming calls from Members and Potential Members and take messages or book appointments.
• Assist Members on the floor with questions about machines and services.
• Sell memberships, services, products and amenities when opportunities arise.
• Answer Member questions, resolve issues, and update Member information as needed.
• Maintain cleanliness and complete club runs as required.
• Participate in monthly meetings and trainings.

Connaissances

Interpersonal Savvy

Customer Focus

Team Contribution

Approachability

Knowledge of the fitness industry

Excellent written and verbal沟

Formation

CPR-A & AED Certification

Smart Tan certification

Outils

Proficiency in the use of computers

Description du poste

CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)

Who is a Customer Service Representative (Motivator)?

The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the Club. The Motivator is responsible for creating a welcoming, clean and safe environment to help Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us is always positive and engaging.

What will you be doing?

• Be Pleasant and Present with every greeting and interaction.


• Greet Members as they come into the Club and check them in for their workout.


• Greet Potential Members that have appointments or that come into the Club as walk-ins and direct them accordingly.


• Properly and efficiently handle incoming calls from Members and Potential Members. This includes answering the phone within three rings and taking messages or booking appointments.


• Assist Members on the floor with questions about the FitFix and Cardio machines.


• Possess in-depth knowledge regarding Memberships and all Club services and amenities and able to sell these products when opportunities arise.


• Assist Members through possessing an in-depth knowledge of all our systems to be able to efficiently answer Member questions, resolve Member issues or concerns, make updates to Member information, sell memberships, services, products and amenities, etc.


• Handle comments, suggestions and concerns in a courteous and professional manner.


• Provide Fit-Fix Starter sessions for new and current Members.


• Complete Club runs and cleaning tasks as required to maintain cleanliness standards.


• Complete any other tasks required to provide an exceptional experience for Members and guests.


• Complete any required Learning and attend all monthly meetings.

Do you have what it takes?

• CPR-A & AED Certification


• Must be Smart Tan certified within 3 months of employment


• Interpersonal Savvy : Relates well to all kinds of people 'up, down, sideways', inside and outside of the organization. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.


• Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.


• Team Contribution : Always helpful to the rest of the team/other teams. Among the first to volunteer to help others succeed. A model of sharing, caring, and cooperation.


• Approachability: Is easy to approach and talk to, can be warm, pleasant and gracious. Spends the extra effort to put others at ease. Is sensitive to and patient with the interpersonal anxieties of others. Builds rapport well and is a good listener.


• Knowledge of the fitness industry


• Excellent written and verbal communication skills


• Superior customer service skills; ability to fully understand and embrace company culture


• Proficiency in the use of computers


• Previous customer service and sales experience an asset

What's in it for you

• Ongoing training and development to ensure a long and successful career path


• Career advancement opportunities


• Competitive Total Rewards Package


• FREE Fitness membership


• Fun and energetic atmosphere to come to every day!

Compensation:

It is expected that the selected candidate will start at a base wage of $18.95. This position is eligible for commissions in addition to the base wage. The expected annual range of total compensation is $20,400 - $22,700 determined by the expected total number of scheduled hours per year, performance, time in the position and variable compensation earned.

This job posting is for an existing vacancy.

Diversity and Inclusion

At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.