Customer Service Representative (Motivator) - Kitchener Fairway Plaza

GoodLife Fitness; Kitchener; Híbrido; CAD 15.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free fitness membership

Career advancement opportunities

Competitive total rewards package

Descripción de la vacante

GoodLife Fitness is hiring a Customer Service Representative (Motivator) to create a welcoming club atmosphere, assist Members with memberships, and support daily operations. The role requires greeting Members, answering calls, and guiding walk-ins to appropriate services while upholding high standards of service and club cleanliness.

The Motivator will engage with Members to promote club services, retain clients, and contribute to a positive, energetic environment.

Formación

• CPR-A & AED certification required.
• Smart Tan certification within 3 months of employment.
• Excellent written and verbal communication skills.

Responsabilidades

• Greet Members and check them in for workouts; make members feel welcome and engaged.
• Answer phone calls within three rings and route messages or book appointments.
• Assist Members on the floor with questions and with memberships, services, and amenities.
• Maintain cleanliness and safety standards; perform club runs as required.
• Participate in monthly meetings and complete required training.

Conocimientos

Customer service skills

Communication skills

Computer proficiency

Knowledge of fitness industry

Interpersonal Savvy

Team player

Approachability

Descripción del empleo

## **CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)**The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the *first* Associate a Member or Potential Member interacts with upon arrival to the Club. The Motivator is responsible for creating a welcoming, clean and safe environment to help Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us is always positive and engaging.* Be Pleasant and Present with every greeting and interaction.* Greet Members as they come into the Club and check them in for their workout.* Greet Potential Members that have appointments or that come into the Club as walk-ins and direct them accordingly.* Properly and efficiently handle incoming calls from Members and Potential Members. This includes answering the phone within three rings and taking messages or booking appointments.* Assist Members on the floor with questions about the FitFix and Cardio machines.* Possess in-depth knowledge regarding Memberships and all Club services and amenities and able to sell these products when opportunities arise.* Assist Members through possessing an in-depth knowledge of all our systems to be able to efficiently answer Member questions, resolve Member issues or concerns, make updates to Member information, sell memberships, services, products and amenities, etc.* Handle comments, suggestions and concerns in a courteous and professional manner.* Provide Fit-Fix Starter sessions for new and current Members.* Complete Club runs and cleaning tasks as required to maintain cleanliness standards.* Complete any other tasks required to provide an exceptional experience for Members and guests.* Complete any required Learning and attend all monthly meetings.* CPR-A & AED Certification* Must be Smart Tan certified within 3 months of employment* Interpersonal Savvy: Relates well to all kinds of people 'up, down, sideways', inside and outside of the organization. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.* Team Contribution: Always helpful to the rest of the team/other teams. Among the first to volunteer to help others succeed. A model of sharing, caring, and cooperation.* Approachability: Is easy to approach and talk to, can be warm, pleasant and gracious. Spends the extra effort to put others at ease. Is sensitive to and patient with the interpersonal anxieties of others. Builds rapport well and is a good listener.* Knowledge of the fitness industry* Excellent written and verbal communication skills* Superior customer service skills; ability to fully understand and embrace company culture* Proficiency in the use of computers* Previous customer service and sales experience an asset**What's in it for you*** Ongoing training and development to ensure a long and successful career path* Career advancement opportunities* Competitive Total Rewards Package* FREE Fitness membership* Fun and energetic atmosphere to come to every day!**Compensation:**It is expected that the selected candidate will start at a base wage of $18.95. This position is eligible for commissions in addition to the base wage. The expected annual range of total compensation is $15,300 - $17,100 determined by the expected total number of scheduled hours per year, performance, time in the position and variable compensation earned.This job posting is for an existing vacancy.# **Diversity and Inclusion**At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.**Recruitment Fraud Alert**Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.Protect yourself:GoodLife Fitness, Fit4Less, canfitpro, and GoodLife Kids Foundation positions are posted to jobs.goodlifefitness.com and must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will **never** be sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.com email address.If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday. We will **never** ask you to send this information via email, phone or text.Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.com email address.A career that will inspire you to bring out your bestDevelop an impactful and rewarding career at GoodLife by bringing your passion for fitness coupled with your desire to make a difference in people's lives! A career where you also have growth potential, competitive pay and a flexible work schedule.We are pleased to invite you to join us as we proudly continue toward our purpose to give everyone in Canada the opportunity to live a fit and healthy good life.Work with a team of movers and shakers that promote a healthy and well-balanced lifestyle. Motivate others and surround yourself with people who will push you to be your best every day. GYMVMT and HER GYMVMT clubs are always hiring for various positions that may be your next calling.Our VisionAll kids and youth with autism and intellectual disabilities experience the joys and benefits of being active.The Part We PlayGoodLife Kids Foundation enables and supports kids and youth with autism and intellectual disabilities through physical activity and fitness.canfitpro is the largest provider of education in the Canadian fitness industry. Founded in 1993, canfitpro delivers accessible, quality education, certifications, conferences, trade shows, and membership services. canfitpro's over 24,000 members include some of the world's best fitness professionals, health club operators, industry suppliers, and fitness consumers.