Customer Service Representative (Motivator) - Kelowna Capri Centre

GoodLife Fitness; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading fitness club in Kelowna seeks a Customer Service Representative (Motivator) to support members upon arrival and maintain a welcoming environment. Responsibilities include greeting members, handling inquiries, and providing customer service. The ideal candidate has strong interpersonal skills and a passion for fitness. Opportunities for training and career advancement are available, along with competitive compensation.

Benefits

Ongoing training and development

Career advancement opportunities

Competitive Total Rewards Package

FREE Fitness membership

Fun and energetic atmosphere

Qualifications

• Must be Smart Tan certified within 3 months of employment.
• Previous customer service and sales experience is an asset.

Responsibilities

• Greet Members and check them in for their workout.
• Handle incoming calls and assist Members with questions.
• Provide Fit-Fix Starter sessions for new Members.
• Complete cleaning tasks to maintain standards.

Skills

Interpersonal Savvy

Customer Focus

Team Contribution

Approachability

Knowledge of the fitness industry

Excellent written and verbal communication skills

Superior customer service skills

Proficiency in the use of computers

Previous customer service and sales experience

Education

CPR-A & AED Certification

Smart Tan Certification

Job description

CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)

Who is a Customer Service Representative (Motivator)?

The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the Club. The Motivator is responsible for creating a welcoming, clean and safe environment to help Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us is always positive and engaging.

What will you be doing?

• Be Pleasant and Present with every greeting and interaction.
• Greet Members as they come into the Club and check them in for their workout.
• Greet Potential Members that have appointments or that come into the Club as walk-ins and direct them accordingly.
• Properly and efficiently handle incoming calls fromMembers and Potential Members. This includes answering the phone within three rings and taking messages or booking appointments.
• Assist Members on the floor with questions about theFitFixand Cardio machines.
• Possess in-depth knowledge regarding Memberships and all Club services and amenities and able to sell these products when opportunities arise.
• Assist Members throughpossessing an in-depth knowledge of all our systems to be able toefficientlyanswer Member questions, resolve Member issues or concerns, make updates to Member information, sell memberships, services, products and amenities, etc.
• Handle comments, suggestions and concerns in a courteous and professionalmanner.
• ProvideFit-Fix Startersessions for new and currentMembers.
• Complete Club runs and cleaning tasks as required to maintain cleanliness standards.
• Complete any other tasks required to provide an exceptional experience for Members and guests.
• Complete any required Learning and attend all monthly meetings.

Do you have what it takes?

• CPR-A& AED Certification
• Must be Smart Tan certified within 3 months of employment
• Interpersonal Savvy : Relates well to all kinds of people ‘up, down, sideways’, inside and outside of the organization. Buildsappropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
• Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first‑hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Team Contribution : Always helpful to the rest of the team / other teams. Among the first to volunteer to help others succeed. A model of sharing, caring, and cooperation.
• Approachability : Is easy to approach and talk to, can be warm, pleasant and gracious. Spends the extra effort to put others at ease. Is sensitive to and patient with the interpersonal anxieties of others. Builds rapport well and is a good listener.
• Knowledge ofthe fitnessindustry
• Excellentwritten and verbal communication skills
• Superior customer service skills; ability to fully understand and embrace companyculture
• Proficiency in the use of computers
• Previous customer service and salesexperiencean asset

What's in it for you

• Ongoing training and development to ensure a long and successful career path
• Career advancement opportunities
• Competitive Total Rewards Package
• FREE Fitness membership
• Fun and energetic atmosphere to come to every day!

Compensation : $18.60 - $20.10

This job posting is for an existing vacancy.