Customer Service Representative (Motivator) - Hamilton Upper James and Rymal

GoodLife Fitness; Hamilton; Hybrid; CAD 16,000 - 18,000; Full time

Benefits offered by this job

Free fitness membership

Career advancement

Ongoing training

Job summary

GoodLife Fitness in Hamilton is seeking a Customer Service Representative (Motivator) to greet Members, check them in, and support a welcoming club environment. You will handle calls, assist with memberships, and guide potential Members to the right services.

A strong focus on customer service and product knowledge is essential for success. This role requires CPR-A & AED certification and Smart Tan certification within 3 months.

Qualifications

• CPR-A and AED certification required or in process.
• Smart Tan certification within 3 months of hire.
• Excellent customer service and communication skills.
• Strong computer and systems knowledge relevant to club operations.

Responsibilities

• Greet Members and check them in for workouts.
• Greet and direct walk-ins; handle calls and book appointments.
• Assist Members on floor, answer questions, and upsell memberships.
• Maintain a clean, welcoming, and safe club environment.
• Attend required training and monthly meetings.

Skills

Interpersonal Savvy

Customer Focus

Team Contribution

Approachability

Knowledge of fitness industry

Excellent written and verbal comms

Superior customer service

Proficiency with computers

Sales experience

Education

CPR-A & AED Certification

Smart Tan certification within 3 months

Job description

## **CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)****Who is a Customer Service Representative (Motivator)?**The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the *first* Associate a Member or Potential Member interacts with upon arrival to the Club. The Motivator is responsible for creating a welcoming, clean and safe environment to help Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us is always positive and engaging. **What will you be doing?*** Be Pleasant and Present with every greeting and interaction.* Greet Members as they come into the Club and check them in for their workout.* Greet Potential Members that have appointments or that come into the Club as walk-ins and direct them accordingly.* Properly and efficiently handle incoming calls from Members and Potential Members. This includes answering the phone within three rings and taking messages or booking appointments.* Assist Members on the floor with questions about the FitFix and Cardio machines.* Possess in-depth knowledge regarding Memberships and all Club services and amenities and able to sell these products when opportunities arise.* Assist Members through possessing an in-depth knowledge of all our systems to be able to efficiently answer Member questions, resolve Member issues or concerns, make updates to Member information, sell memberships, services, products and amenities, etc.* Handle comments, suggestions and concerns in a courteous and professional manner.* Provide Fit-Fix Starter sessions for new and current Members.* Complete Club runs and cleaning tasks as required to maintain cleanliness standards.* Complete any other tasks required to provide an exceptional experience for Members and guests.* Complete any required Learning and attend all monthly meetings.**Do you have what it takes?*** CPR-A & AED Certification* Must be Smart Tan certified within 3 months of employment* Interpersonal Savvy: Relates well to all kinds of people ‘up, down, sideways’, inside and outside of the organization. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.* Team Contribution: Always helpful to the rest of the team/other teams. Among the first to volunteer to help others succeed. A model of sharing, caring, and cooperation.* Approachability: Is easy to approach and talk to, can be warm, pleasant and gracious. Spends the extra effort to put others at ease. Is sensitive to and patient with the interpersonal anxieties of others. Builds rapport well and is a good listener.* Knowledge of the fitness industry* Excellent written and verbal communication skills* Superior customer service skills; ability to fully understand and embrace company culture* Proficiency in the use of computers* Previous customer service and sales experience an asset**What's in it for you*** Ongoing training and development to ensure a long and successful career path* Career advancement opportunities* Competitive Total Rewards Package* FREE Fitness membership* Fun and energetic atmosphere to come to every day!**Compensation:**It is expected that the selected candidate will start at a base wage of $18.95. This position is eligible for commissions in addition to the base wage. The expected annual range of total compensation is $16,300 - $18,200 determined by the expected total number of scheduled hours per year, performance, time in the position and variable compensation earned.