Customer Service Representative - Hybrid

Tait Communications; Dartmouth; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading virtual receptionist service provider in Dartmouth, Nova Scotia, is seeking passionate individuals for a customer service role. Responsibilities include answering calls and providing exceptional support without sales pressure. The position offers a 4-day work week, flexible work-from-home options post-training, and a competitive hourly rate of $18.50 along with comprehensive benefits. Ideal candidates should have strong communication skills and the ability to work in a fast-paced environment.

Benefits

Comprehensive benefits package

Paid time off

RRSP with company matching

Qualifications

• Exceptional communication skills, both written and verbal.
• Comfortable working in a fast-paced environment.
• Experience in customer service or administrative roles is preferred.

Responsibilities

• Answer calls and provide exceptional service to clients.
• Handle data entry based on verbal information.
• Work within set schedules, including weekends.

Skills

Strong English language skills

Exceptional communication skills

Typing Speed of 35 WPM

Ability to understand spoken information

Accurate data entry

Job description

TigerTel

is seeking passionate individuals to join our vibrant 24/7 answering service team in Dartmouth, Nova Scotia. We offer a rewarding work environment with a flexible work-life balance.

About Us

TigerTel is a leading provider of virtual receptionist services, dedicated to delivering exceptional customer experiences. We operate 24/7/365, ensuring that our clients always have a friendly and knowledgeable professional available to answer their calls. Our team of dedicated receptionists is committed to providing personalized service that exceeds expectations. We offer a variety of services, including call answering, appointment scheduling, message taking, and more. Join us and become part of a dynamic and supportive team that is passionate about making a positive impact on our clients' businesses.

We are seeking highly motivated and personable individuals. The ideal candidate will possess exceptional communication skills, both written and verbal, and a strong work ethic. Additionally, they should be comfortable working in a fast-paced environment and have a positive and outgoing personality. Experience in customer service or administrative roles is preferred, but not required. If you are a team player who enjoys helping others and making a positive impact, we encourage you to apply.

Minimum Requirements

• Typing Speed: 35 words per minute
• Audio Comprehension: Ability to accurately understand spoken information
• Language Skills: Strong English language skills both verbal and written, including pronunciation, proper spelling, grammar, and punctuation
• Data Entry: Accurate data entry based on verbal information given

Here's what you can expect

• Schedules: Enjoy a 4-day work week with a set schedule (Sat or Sun required each week). Holiday work in general is essential. Our office is open from 8:00AM-11:30 PM AST and we are looking for those that can work within this availability
• Office/Work From Home: Get the best of both worlds! After your initial training and development period, you'll split your time between two days in the office and two days working from the comfort of your home. We provide all the equipment you need!
• Fast-paced Customer Service: You'll be the friendly voice on the line, answering calls and providing exceptional service to our clients. This is a pure customer service role - no sales pressure here!
• Strong Support System: We're all about positive vibes! Expect a friendly and supportive environment with great management and team members.
• Competitive Compensation: We offer an hourly rate of $18.50, along with a comprehensive benefits package including medical, dental, vision, paid time off, and an RRSP with company matching.

Apply today and become part of the TigerTel family!