Customer Service Representative Grocery

Farm Boy Inc.; Kitchener; On-site; CAD 30,000 - 60,000; Part time

Job summary

A grocery retail company is seeking a Part-time team member to enhance the shopping experience by providing exceptional customer service. Responsibilities include maintaining product quality, assisting customers, and adhering to safety protocols. Ideal candidates have retail experience, strong interpersonal skills, and the ability to work flexible hours including weekends and holidays.

Qualifications

• Experience in a retail environment or equivalent combination of education and experience.
• Ability to work with little supervision and high attention to detail.
• Fluency in English; French considered an asset.

Responsibilities

• Provide superior customer service and support Farm Boy's vision.
• Ensure high quality and organization of product displays.
• Perform housekeeping and compliance with safety standards.

Skills

Customer Service

Organizational Skills

Interpersonal Skills

Basic Math

Data Entry

Cash Handling

Typing

Sanitation

Job description

Overview

This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Responsibilities

• Provide superior customer service and support Farm Boy's vision of the best fresh shopping experience.
• Have a passion for food and knowledgeably handle all customer questions or comments confidently.
• Utilize Farm Boy Service Standards to welcome, greet, and offer customer assistance as required.
• Package stock and rotate display counters ensuring that product is of high quality and finessed with correct signage.
• Keep the work storage and store areas clean and safe at all times by performing general housekeeping as required, including sweeping, mopping, and dusting.
• Comply with all corporate policies, especially as they relate to Health and Safety, Food Safety, and equipment use.
• Perform designated opening and closing procedures and offer assistance to other team members as requested.
• May be requested to undertake other related duties on a periodic basis.

Qualifications

• Superior customer service, organizational, and interpersonal skills.
• Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.
• Ability to work with little supervision with a high standard for quality, attention to detail, and cleanliness.
• Ability to work in a team environment with clear and effective communication style both written and oral.
• Flexible schedule including weekends, evenings, and holidays.
• Fluency in English and French shall be considered an asset.

Work & Sensory Environment

• Required to stand for long periods of time during shift.
• Required to lift, carry, or handle heavy objects.
• Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers).

Additional Information

Accommodation is available upon request for applicants and employees with disabilities.

Remote Work: No

Employment Type: Part-time

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Experience

years

Vacancy

1