Customer Service Representative (Full Time / Part Time)

TDGCorporate; Northwestern Ontario; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading home goods retailer is seeking a Customer Service Representative for their Kenora store. The role involves delivering exceptional service, managing guest inquiries, and ensuring efficiency with orders. Applicants should have a high school diploma and preferably 1 year of customer service experience. The company offers competitive wages and career growth in a dynamic environment.

Benefits

Market competitive wages

Comprehensive benefits plan

Excellent employee discounts

Career growth opportunities

World class training programs

Qualifications

• 1 year of experience in a customer service or hospitality environment.
• Ability to work retail hours (days/evenings and weekends required).
• Experience in cash and financial management.

Responsibilities

• Ensure excellent customer service responding to guests' needs.
• Manage guest orders and inquiries with accuracy.
• Keep the customers' best interest in mind.

Skills

Excellent communication skills

Interpersonal skills

Ability to handle difficult situations

Education

High school diploma

Tools

MS Office

Job description

At Dufresne our goal is to create destinations for life's most meaningful shared moments. Our unrelenting passion for hands-on service, an exceptional shopping experience, and strong community relationships is what sets us apart!

If you are guest-centric, goal-oriented and want to Make Life Better for our guests and our communities, then we want you on the Dufresne team.

Dufresne Furniture and Appliances is currently seeking a Full Time or Part Time Customer Service Representative for our Kenora store located at 1077 Railway Street.

As a Customer Service Representative you will support our guests in store and through the after-sales experience.

Dufresne Furniture and Appliances is committed to investing in our team members; we offer:

• Market competitive wages;
• Comprehensive benefits plan, assistance program, and excellent employee discounts;
• Employer Sponsored Retirement Savings Plan;
• Career growth and continuous development;
• Respectful working environment with strong company values;
• World class training programs within sales leadership and more;
• To work at one of Canada’s Best Managed Companies.

Responsibilities

• As a Customer Service Representative you will: Ensure excellent customer service by responding to our guests needs, consistent with company standards, culture, and business practices.
• Ensure efficiency and accuracy in relation to:
• guest orders
• guest inquiries (in person / on phone)
• cash and financial management
• Always keeps the customers best interest in mind.

Qualifications

• High school diploma
• 1 year of experience in a customer service or hospitality environment
• Demonstrated working knowledge of MS Office products.
• Ability to work retail hours (days / evenings and weekends required)
• Excellent communication and interpersonal skills
• Ability to handle difficult situations diplomatically and professionally

Additional Information

Employment Type: Full-Time

Vacancy: 1