Customer Service Representative (French Bilingual) - Mississauga Ontario, Canada

American President Lines; Mississauga; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading logistics provider in Mississauga is seeking a bilingual Customer Service Representative. The ideal candidate will have a high school diploma, experience in customer service, and proficiency in Microsoft Office. This role involves managing customer inquiries, processing data, and ensuring the efficient handling of freight. CEVA offers professional development opportunities and a focus on employee wellbeing.

Benefits

Professional Development Opportunities

Benefits package focused on wellbeing

Qualifications

• Two to three years related experience.
• Ability to add, subtract, multiply and divide using units of U.S. currency.
• Ability to read and interpret documents and write routine correspondence.

Responsibilities

• Oversee customer’s freight through tracing and tracking.
• Manage customer support by responding to daily requests.
• Perform various data management tasks.

Skills

Microsoft Office proficiency

Data entry skills

Customer service

Analytical skills

Education

High School Diploma or GED

Job description

Customer Service Representative (French Bilingual) - Mississauga Ontario, Canada

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.

At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

YOUR ROLE

Are you known for providing impeccable service? Are you passionate about managing transportation of goods and meeting the needs of high volume accounts? If so, we have an opportunity that would allow you to work with clients to establish detailed profiles and procedures that best serve their export process.

WHAT ARE YOU GOING TO DO?

• Oversee customer’s freight through tracing and tracking. Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
• Ensure service completion and provide proof of delivery.
• Manage customer support by responding to and handling all daily customer service requests. Notify customers of any delays in shipping and dispatching points. Prepare and assist with quotes for customers.
• Perform various data management tasks - enter shipment data in system; prepare rates and invoice House AirWay Bills; run sales reports, maintain and file reports.
• Process pick-up requests and enter data in the system.

WHAT ARE WE LOOKING FOR?

• Education and Experience: High School Diploma or GED; Two to three years related experience. Two to four years industry experience, preferred.
• Skills: Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills. Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
• Characteristics: Ability to read and interpret documents and write routine correspondence. Responds promptly and professionally to customer needs. Gathers and analyzes information skillfully.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

At CEVA we are committed to creating a safe and healthy work environment.

• Professional Development Opportunities
• Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process. We thank all candidates for applying, however, only successful candidates will be contacted for an interview.