Customer Service Representative - Francophone

Cintas; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading service provider in Toronto is seeking a Customer Service Representative to assist both internal partners and external clients. The role includes answering calls, resolving issues, and processing accounts. The ideal candidate should have at least 1 year of customer service experience, possess a High School Diploma (Bachelor's preferred), and be bilingual in French and English. Competitive pay and various employee benefits are offered.

Benefits

Competitive Pay

Registered Retirement Savings Plan (RRSP)

100% Company Paid Insurance

Paid Vacation and Holidays

Skills Development and Training Opportunities

Qualifications

• 1+ years' customer service experience required.
• High School Diploma required, Bachelor's Degree preferred.
• Bilingual in French and English.

Responsibilities

• Provide customer service to internal partners and external customers.
• Answer customer calls and resolve issues promptly.
• Assist in account reconciliation and data entry.

Skills

Customer service experience

Bilingual in French and English

Proficiency with Microsoft Office

Education

High School Diploma/GED

Bachelor's Degree

Job description

Requisition Number: 215136

Job Description

Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.

Skills/Qualifications

Required

• 1+ years' customer service experience
• High School Diploma/GED; Bachelor's Degree preferred
• Bilingual in French and English

Preferred

• Experience with heavy inbound and outbound calls and transferring calls
• 3+ years' business-to-business account support
• Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
• Experience with proofreading and editing documents

Benefits

Cintas provides extended health care coverage for many services not covered by the Provincial Health Care System. This coverage is provided at no cost to employee‑partners.

• Competitive Pay
• Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Vacation and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

In accordance with applicable laws (including human rights and accessibility legislation), accommodations will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, provincial, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service
Organization: Operations
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift

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