Customer Service Representative - Fort Frances

Enterprise Holdings; Fort Frances; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive rental company in Fort Frances is seeking a Customer Assistance Representative Sr to provide high-quality customer service. Candidates should have at least one year of prior customer service and sales experience, with excellent communication skills. This position offers both full-time and part-time scheduling options and pays CAD $20.65 per hour. Additional benefits include paid time off and health insurance for full-time employees.

Benefits

Paid time off (Full time employees only)

Employee discount

Retirement savings plan

Extended Health Benefits (Full time employees only)

Life Insurance (Full time employees only)

Training and development

Qualifications

• Must be at least 18 years of age.
• Some college preferred.
• At least 1 year of customer service, retail, or administrative support experience.

Responsibilities

• Assist customers with rental needs in person and over the phone.
• Take incoming calls for reservations and general questions.
• Process returns and check-ins efficiently.

Skills

Customer service

Sales experience

Communication

Education

High school diploma or above

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location: RR 1, RMB 3, 11C FORT FRANCES, ON P9A 3M2

This is a full time or part time position that pays $20.65 / hour.

We offer:

• Paid time off (Full time employees only)
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision) (Full time employees only)
• Life Insurance (Full time employees only)
• Training and development

Full Time Schedule:

• Monday-Friday: 8:00am-5:00pm

Part Time Schedule:

• Monday-Friday: 8:00am-5:00pm (up to 30 hours per week)

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.
• High school diploma or above required; some college preferred
• Must have at least 1 year prior customer service, retail, or administrative support experience
• Must have at least 1 year of prior sales experience
• Must have a valid Ontario G2 or G driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.

Posted Salary Range

CAD $20.65 / Hour