Customer Service Representative Express Scripts Canada

Cigna Group; Toronto; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

A leading health service provider is seeking a Customer Service Representative for their inbound Provider Call Centre. The ideal candidate will respond to inquiries regarding health care benefits and ensure exceptional service. This full-time position requires flexibility to work various shifts, including evenings and weekends, with a focus on providing world-class customer service. Candidates with prior call center experience and strong communication skills are encouraged to apply.

Benefits

Competitive salary

Benefits package

Positive work environment

Qualifications

• Minimum of 1 year experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to work independently and in a team.
• Problem-solving skills.
• Flexibility in working days, evenings, and holidays.

Responsibilities

• Respond to inbound calls from Health Care Providers.
• Respond to inquiries regarding eligibility of health care benefits.
• Identify and assess callers' needs to provide resolution.
• Provide accurate information in a prompt manner.
• Provide technical support for electronic claims submissions.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Cash Handling

Tools

MS Office (Word, Excel, Outlook)

Job description

Express Script Canada is looking for Customer Service Representative to work within our inbound Provider Call Centre. The ideal candidate must be able to work up to 35 hours per week and be flexible working afternoons and evenings as well as occasional weekends and holidays.

The Provider Call Centre is the main venue for communication between providers clients and members and Express Script Canada regarding day-to-day claims adjudication queries and coverage inquiries. The Customer Service Representatives reflect Express Script Canadas commitment to accessibility and responsiveness to all callers who require support- this position is instrumental in meeting contractual objectives and service levels.

Key Responsibilities

• Respond to inbound calls from a variety of Health Care Providers
• Respond to inquiries regarding eligibility of health care benefits (Dental Pharmacy Medical Supplies and Equipment Extended Health Vision Care and Mental Health Counselling) and claim inquiries to providers members and clients
• Identify and assess the callers needs to provide resolution
• Provide accurate and complete information in a prompt and professional manner
• Provide technical support where required to assist providers with electronic claims submissions
• Collaborate with other internal teams & departments
• Communicate effectively and efficiently
• Provide a world-class customer service experience with every interaction
• Other duties as assigned

Please note this role requires flexible availability and may include weekend shifts. The Call Centre hours are Monday to Friday 6 : 30am to midnight and weekends and holidays 8 : 00am to midnight.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

Qualifications

• A minimum of 1 year of prior experience in a call center or customer service role
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to work independently and within a team environment
• Problem-solving skills
• Flexibility in working days evenings and holidays
• Skilled in MS Office (Word Excel Outlook) along with strong keyboarding skills
• Bilingualism English and French is an asset.

NOTE : Internal posting will be closed on Nov 4 2025.

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

We offer a competitive salary and benefits package along with a positive work environment built on solid corporate values integrity mutual respect collaboration passion service and alignment.

We are an equal opportunity employer that promotes a diverse inclusive and accessible workplace. By embracing diversity we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process please email : Do not email for an update on your application or to provide your resume as you will not receive a response.

Express Scripts Canada is a subsidiary of Express Scripts a Cigna company. Cigna Corporation (NYSE : CI) is a global health service company dedicated to improving the health wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna Express Scripts and our affiliates including medical dental behavioural health pharmacy vision supplemental benefits and other related products.