Customer Service Representative - Edmonton

Keolis North America; Edmonton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading transport service provider in Edmonton is seeking a part-time Customer Service Representative to assist travelers with their journey. The role includes greeting customers, managing ticket reservations, and processing payments with a focus on providing exceptional service. The ideal candidate has strong communication skills and a friendly demeanor. This position offers flexible scheduling and competitive pay, positioned in the heart of the travel experience.

Benefits

Flexible part-time schedule

Employer-paid parking

Discounted travel on motorcoaches

Access to Employee Assistance Program (EAP)

Qualifications

• Willingness to work days, evenings, weekends, holidays and split shifts.
• A friendly, service-first attitude.
• Strong verbal communication skills.

Responsibilities

• Greet and assist customers in person, over the phone, or online.
• Book, change, and cancel ticket reservations.
• Process payments and handle cash transactions.

Job description

Customer Service Representative (Part-Time)

Office locations: 10014 104 Street and/or 5359 Calgary Trail
16–32 hours/week | Days, Evenings, Weekends

Start your journey with Red Arrow—where service meets adventure.
Ready to be the reason someone smiles before their next big adventure? Imagine this: you're the first friendly face a traveler sees, helping them map out their journey, checking them in with a breeze, and getting them excited to hit the road. You're not just behind a counter; you're the travel guru, the problem-solver, and the ultimate trip cheerleader, helping people connect with their destinations, their loved ones, and their dreams.

At Red Arrow, now a proud part of the Keolis Canada family, we don't just move people across Alberta — we create stress-free, seamless travel experiences. Our Customer Service Representatives are the absolute heartbeat of what we do, ensuring every passenger feels welcomed and valued from the moment they step through our doors. If you're a people-person with a knack for making connections and a desire to help others on their way, then this is your boarding call!

What You’ll Do:

• Greet and assist customers in person, over the phone, or online
• Book, change, and cancel ticket reservations
• Process payments and handle cash transactions
• Support customers with our online booking system
• Help with check-in, luggage storage, and boarding
• Answer inquiries with kindness and accuracy
• Keep the ticket office organized and stocked
• Perform light cleaning and basic administrative tasks

What We’re Looking For:

• Willingness to work days, evenings, weekends, holidays and split shifts
• Must be able to work from either of our Edmonton office locations
• A friendly, service-first attitude
• Strong verbal communication skills
• Solid problem-solving and decision-making abilities
• Quick learner with great attention to detail
• Proficient with Microsoft Office and comfortable using a computer
• Ability to meet all pre-employment background screening requirement

What We Offer:

• Flexible part-time schedule, averaging between 16-32 hours a week
• Employer-paid parking
• Discounted travel on our luxury motorcoaches
• Access to an Employee Assistance Program (EAP) for wellness and support
• A role that supports work-life balance with flexible scheduling
• $17 Hourly Wage

About Keolis:

Keolis provides mobility to over 3.4B passengers a year in 15 countries, operating every mode from commuter trains and automated metros to shared bicycles. The almost 1,857 employees of Keolis Canada operate light rail vehicles, urban buses, intercity coaches and airport shuttles. For over 12M passengers a year, they make reaching their destination a safe, reliable and pleasant experience.