Customer Service Representative / Data Analyst

Adaria Vending Services Limited; Vaughan; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A logistics and fulfillment company in Vaughan is seeking a Customer Service Representative / Data Analyst. In this hybrid role, you'll manage customer inquiries and analyze data to support business decisions. The ideal candidate has 2+ years in customer service, data analysis experience, and strong communication skills. The role offers comprehensive benefits and growth opportunities within a dynamic team.

Benefits

Comprehensive health and benefit package

Growth and advancement opportunities

Team building events

Qualifications

• 2+ years of experience in a customer service or support role.
• 1+ years of experience with data analysis or reporting responsibilities.
• Strong analytical, critical thinking, and problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Collect, clean, and analyze customer service and operational data.
• Build dashboards and reports to track KPIs and service performance.

Skills

Customer service experience

Data analysis

Microsoft Excel

Problem-solving skills

Communication skills

Education

Post-secondary education in Business or Data Analytics

Tools

CRM tools (e.g., Zendesk, Salesforce)

Data visualization tools (e.g., Power BI, Tableau)

Job description

Job Summary

As a Customer Service Representative / Data Analyst, you will be responsible for managing day-to-day customer inquiries while also collecting, analyzing, and reporting on key data metrics. This hybrid role is ideal for someone who is both people-focused and data-driven—comfortable solving customer issues while uncovering insights to support business decisions.

Customer Service (50%)

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and explaining the best solution.
• Document customer interactions in the CRM system.
• Identify recurring issues and escalate to the appropriate teams.
• Assist with onboarding new customers and providing product or service guidance.

Data Analysis (50%)

• Collect, clean, and analyze customer service and operational data
• Build dashboards and reports to track KPIs and service performance trends.
• Use data to identify process improvement opportunities and present operational metrics
• Collaborate with other departments (Sales, Operations, Product) to share findings and support business initiatives.
• Support ad hoc analysis requests from leadership.

Qualifications

Required:

• 2+ years of experience in a customer service or support role.

• 1+ years of experience with data analysis or reporting responsibilities.

• Proficiency in Microsoft Excel / Google Sheets (pivot tables, lookups, charts).

• Experience with CRM tools (e.g., Zendesk, Salesforce, Intercom).

• Strong analytical, critical thinking, and problem-solving skills.

• Excellent communication skills—both written and verbal.

• High attention to detail and organizational skills.
  

Preferred:

• Experience with data visualization tools (e.g., Power BI, Tableau).

• Familiarity with SQL or basic database querying.

• Experience working in a fast-paced, cross-functional environment.

• Post-secondary education in Business, Data Analytics, or a related field.

About Adaria Vending Services Limited:

Adaria Vending Services is a Vaughan based company specializing in logistics and fulfillment services for unattended retail outlets such as vending machines. Our clients range from offices to manufacturing plants to public areas - pretty much anywhere you'll ever find a vending machine. We're a young, dynamic team dedicated to providing industry leading fulfillment to vending machines and clients located across Canada.

Why work for us?:

• Growth and advancement opportunities. We are the fastest growing company in our industry and we are always looking for hardworking employees to join our management/supervisor team.
• Comprehensive health and benefit package for full time employees (dental, vision, disability, drugs, paramedical, etc). No copay required
• Fun, friendly, and dynamic team. (Team building events, Go Karting, and BBQ)
• We are themarket leader and innovator of technology within our industry
• Opportunities to execute your own ideas and improvement