Customer Service Representative-Crown Autobody & Glass-Various Locations

Crown Auto Group; Winnipeg; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading automotive service provider in Winnipeg is seeking a Customer Service Representative. This role involves greeting customers, guiding them through the repair process, and collaborating with teams to ensure excellent service delivery. Ideal candidates should have customer service experience, strong communication skills, and a positive, energetic attitude. The position offers a competitive benefits package and opportunities for career advancement within the company.

Benefits

Competitive benefits package including health and dental insurance

Paid training in sales and customer service

Professional development opportunities

Discounted fitness membership

Career advancement opportunities from within

Qualifications

• 2+ years of customer service experience.
• Body Shop or automotive experience is an asset.
• Knowledge of Manitoba Public Insurance processes is a plus.

Responsibilities

• Greet customers and create a positive first impression.
• Guide customers through the claim and repair process.
• Provide updates on vehicles and coordinate with insurance companies.
• Collect payments and assist customers as needed.

Skills

Organizational skills

Communication skills

Interpersonal skills

Customer-oriented attitude

Attention to detail

Computer skills

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

Job description

Crown Auto Group is a Winnipeg-based, family-owned organization built on integrity, teamwork, and strong relationships. We are proud to be recognized as one of Canada’s Best Managed Companies and an Aon Hewitt Best Employer – Platinum Level. As one of Manitoba’s fastest-growing dealerships, we offer exceptional service and exciting career opportunities in a dynamic industry.

We have a great opportunity for a Customer Service Representative to join our team at Crown Autobody & Glass, where we are one of the largest collision center groups in Manitoba and operate state of the art autobody shops. As a Customer Service Representative, you will be responsible for providing exceptional service to all the customers that you will interact with.

Qualifications:

• Excellent organizational and time management skills
• Great communication, interpersonal and teamwork skills
• Customer-oriented with a desire to provide customers with an exceptional experience
• Focused and detailed-oriented
• Positive, energetic attitude with willingness to learn
• Solid command of computers and Microsoft Office Programs
• High school Diploma, GED, or equivalent
• 2+ years of customer service
• Body Shop or automotive experience and Knowledge of Manitoba Public Insurance processes an asset

Benefits:

• Competitive benefits package including health and dental insurance
• Paid Industry-leading training in sales and customer service
• Professional development opportunities and educational support

Additional Crown Auto Group Employee Perks:

• Comprehensive Benefits Package including extended health, dental, vision and massage therapy reimbursement
• Discounted fitness membership
• Associate Referral Bonus Program
• Career advancement - most of the promotions are from within the company
• Access to Perkopolis. (Canada's leading corporate concierge discount service)

What you'll do:

• Greet customers and provide them with a positive first impression
• Guide customers in person, online and on the phone through the claim and repair process, responding to their inquiries, educating them about the MPI process and creating appointments
• Collaborate with production, parts team and MPI and proactively provide customer with updates on their vehicles to meet estimated timeframes
• Coordinate with insurance companies for claim processing, ensuring all necessary documentation is completed accurately and in a timely manner
• Collect payment and signatures with customers as required
• Walk clients to their vehicles on delivery explaining the repairs completed
• Assist with office work as required

CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds, and experiences to join our workplace. We are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to any requests for accommodations.