Customer Service Representative – Core Lab (Mississauga)

Abbott Laboratories; Mississauga; On-site; CAD 45,000 - 55,000; Full time

Job summary

A global healthcare leader in Mississauga is seeking a Customer Service Representative to manage customer orders and resolve inquiries. The ideal candidate will have a college diploma, 1 to 3 years of experience, and logistics knowledge. Responsibilities include monitoring order systems, coordinating shipments, and ensuring customer satisfaction. Opportunities for career development and a flexible work environment are offered.

Benefits

Career development opportunities

Flexible work policies

Training and growth opportunities

Qualifications

• 1 to 3 years of experience in customer service or logistics.
• Ability to manage customer inquiries and complaints effectively.
• Experience with computerized order entry systems.

Responsibilities

• Monitor Order Entry system performance and resolve issues.
• Manage and coordinate high value shipments and logistics.
• Provide customer service and maintain good customer relations.

Skills

Logistics experience

Knowledge of Customer Service Ordering system (ECC)

Knowledge of EDI – GHX and Intertrade

Knowledge of SAP system

Proficiency in MS Office (Word, Excel, PowerPoint)

Education

College Diploma

Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
• We offer flexible work policies that allow a healthy balance between personal and professional life.
• We invest in the development of our employees through training and growth opportunities.
• We foster an environment where every voice is heard and valued.

The Opportunity

This position works out of our Mississauga location in the Core Lab division. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Under the supervision of the Customer Service & Support Manager, the Customer Service Representative is responsible for the accurate and timely processing of customer orders. He/She also provides customers with the proper information and assistance necessary in order to maintain good customer relations. He/She uses an on-line computerized order entry system in an accurate and timely fashion. He/She also investigates and resolves customer inquiries and complaints while maintaining good customer relations.

What You’ll Do

• Monitors Order Entry system (ECC) system performance to ensure issues are dealt with in a prompt and effective manner.
• Initiate system enhancements for all division that the department supports.
• Responsible for managing and coordinating high value shipments and logistics.
• Responsible for high value accounts or divisions to ensure customer satisfaction.
• Considered Subject Matter Expert in the department and can perform and back up all Customer Service Rep duties and responsibilities.

Required Qualifications

• College Diploma
• 1 to 3 years of experience
• Logistics experience and cross border shipping.
• Highly skilled and knowledgeable on the Customer Service Ordering system (ECC).
• Knowledge of EDI – GHX and Intertrade.
• Knowledge of SAP system.
• Knowledge of basic computer software like MS Office (Word, Excel and PowerPoint).

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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