Customer Service Representative - Collision Administrator

Fix Auto - Lethbridge; Lethbridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading collision repair center in Lethbridge is seeking a Customer Service Representative to assist customers and ensure their satisfaction. The ideal candidate thrives in a fast-paced environment and possesses exceptional customer service skills. Responsibilities include assisting customers with vehicle repair inquiries and managing front office operations. This role offers competitive pay between $18 and $20 per hour along with industry-leading benefits.

Benefits

Competitive compensation plan

Short- and Long-Term Disability benefits

Employer-matched RRSP plan

Legend Awards program

Opportunity for training and career growth

Support from management and team members

Qualifications

• Experience in private or public insurance or the collision industry is considered an asset.
• Ability to provide service that is fast, easy, caring, right and clear.
• Valid Driver’s license.

Responsibilities

• Assist customers in person, over the phone, and through e-mail.
• Complete booking for estimates and vehicle repairs.
• Work closely with estimators and production managers.

Skills

Exceptional customer service skills

Communication skills

Organizational skills

Interpersonal skills

Positive attitude

Job description

Overview

Are you an Administrative Professional with exceptional customer service skills looking for an opportunity to be part of a great team in a busy collision center?

Do you want the opportunity to learn and develop so you can grow your career?

If you answered yes to these questions, Fix Auto is the place for you!

We are looking for a passionate and committed Customer Service Representative to join our team in Lethbridge. At Fix Auto, we are committed to delivering the highest degree of customer satisfaction through superior workmanship and service. As our customer service representative, you will be the face of our company and play a critical role in our customer satisfaction.

Our ideal candidate thrives in a fast-paced environment where every day is different. Their customer service skills are second to none and their approach can change quickly to deal with different situations and people. The successful candidate can expect to earn between $18 and $20 per hour.

Responsibilities

• Assist customers in person, over the phone, and through e-mail and provide information on where their vehicle is in the repair process.
• Complete booking for estimates and vehicle repairs.
• Work closely with estimators and production managers to ensure repair orders are correct and submitted to Insurance companies for payment.
• Support front office operations and various departments in the collision centre.
• Other duties as assigned.

Qualifications

• Experience in private or public insurance or the collision industry is considered an asset, but not required.
• Exceptional customer service and communication skills with the ability to provide service that is fast, easy, caring, right and clear.
• Superior interpersonal skills with the ability to adapt your approach to different personalities.
• Excellent organizational skills to be able to maintain and manage our courtesy vehicle fleet.
• A team player with a positive attitude who is able to work in a fast-paced environment.
• A valid Driver’s license.

Benefits

• Competitive compensation plan and industry-leading benefits.
• Short- and Long-Term Disability benefits so that you have income support in the event you become unwell.
• Employer-matched RRSP plan to assist you in planning for the future.
• Legend Awards program so that you can travel on us, starting at 5 years!
• Opportunity for training, development, and career growth within Fix Auto.
• Support from management and other team members to help you succeed.
• We are passionate about the work we do and our employees.
• We are busy year-round, with a lot of work as a result of our strong insurance partner relationships.